Senior Testing Officer/Auditor

Randstad Canada; Montreal (administrative region); On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Free food on shift

Free parking

Career advancement

Volunteer opportunities

Company events

Job summary

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal. The VIP Gaming Host role focuses on delivering a high-quality, memorable gaming experience and building loyalty with guests on the gaming floor.

The position involves direct sales activities, greeting guests, and driving return visits. Schedule is rotating days, evenings, and weekends, with competitive compensation and uncapped quarterly bonuses, plus perks like free food,

Qualifications

• Minimum of 2 years’ experience in sales or casino host roles.
• Bilingual English and French, written and spoken.
• Proficient in Microsoft Excel, Word and Outlook.

Responsibilities

• Build strong relationships with assigned VIP guests.
• Greet guests on the floor and ensure a friendly, positive experience.
• Manage complimentary offerings by evaluating play, points, comps, and guest profitability.
• Monitor guests betting activity to optimize programs and margins.
• Support call-center efforts to invite guests to events and reactivate guests.

Skills

Sales experience

Bilingual English & French

Customer service

Communication

Tools

Microsoft Office

Job description

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake.

We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview: The VIP Gaming Host is responsible for ensuring that our guests enjoy a high quality and memorable gaming experience.

As a Host at Playground you will be responsible for bringing energy, familiarity and success to the gaming floor.

Your role will be to build loyalty with our guests, increase visitation and recruit new players through a variety of direct sales activities.

Schedule: rotating - days, evenings, weekends

What we have to offer: Competitive compensation (base salary between $50K-$75K, plus an uncapped quarterly performance bonus with unlimited earning potential) Free food while on shift Opportunities for career advancement Free parking Company-wide events Playground Cares volunteer opportunities

Responsibilities: Build strong relationships with assigned VIP guests Devotes time on the floor greeting guests and ensures a friendly and positive experience through prompt, courteous and efficient service.

Accommodate guests needs within Host program guidelines to ensure satisfaction and drive return visits.

Makes appropriate decisions regarding complimentary offerings by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability.

Monitor guests betting habits and levels of participation in order to manage programs and ensure maximum profit margins, adequate play levels, and appropriate cost control.

Participate in call-center efforts to invite guests to special events, individual visits, incentives and reactivate guests and/or obtain feedback on guest satisfaction Review all department related reports and use the provided data to achieve assigned goals.

Manage, build and grow assigned database of VIP guests Maintain personal, direct mail and phone contact with guests to build loyalty, increase worth and frequency, as well as fill events.

Have knowledge of the regulations, policies, and procedures relating to the EGD (slot) and gaming floor.

Other duties as assigned

Requirements: Minimum of 2 years’ experience in sales, as a host or other casino position such as VIP services, Brand Ambassador marketing, players rewards, or casino operations Must be bilingual- English and French- Written and Spoken, additional languages considered an interesting asset Must have a valid work permit or be a Canadian resident Ability to write reports and professional business correspondence Ability to effectively present information and respond to questions from groups of managers, VIP guests and all guests alike Must be proficient in Microsoft applications (Excel, Word, and Outlook).

Must be flexible regarding schedule and be able to work varied shifts.

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Ability to work flexible shifts and days of the week including holiday.

Join our team and become a vital part of an exceptional journey.

Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive.