Checkpoint Operator/Opérateur de point de contrôle

Playground Poker; Kahnawake; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation ($22/hour)

Discounts on food

Opportunities for career advancement

Free Parking

Company-wide events

Playground Cares volunteer opportunity

Job summary

Playground Poker in Kahnawake, just south of Montreal, seeks a mature Checkpoint Operator to safeguard entry points and enforce security protocols. You will handle access control, badge issuance, incident reporting, and surveillance monitoring with strong EQ and reliability.

The role emphasizes precise logging, professional communication, and teamwork within a dynamic gaming environment, with a schedule including Friday–Sunday night shifts and competitive hourly pay.

Qualifications

• High emotional intelligence and professional demeanor.
• Proven punctuality and attendance track record.
• Experience in live surveillance monitoring or high-security access control desired.
• Fluent English; French is an asset.

Responsibilities

• Access Control & Verification: manage team member entrance and authenticate visitors with 100% compliance.
• Credential Management: create, issue, and log access cards for new employees; track lost/forgotten badges.
• Proactive Surveillance: monitor live video feeds and access control software to detect unauthorized entry or breaches.
• Incident Escalation: communicate incidents clearly and quickly to security personnel.
• Productive Autonomy: audit logs, organize workspace, and maintain readiness during quiet periods.

Skills

Emotional intelligence

Common sense

Maturity & discretion

Dependability

Experience in surveillance/security

Tech literacy

Communication skills

Tools

Surveillance software

Access control systems

Job description

About us:

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:

We are seeking an exceptionally mature, high-functioning, and technologically adept Checkpoint Operator. Positioned at the team member entrance, you are the first line of accountability for all individuals entering our facility, and you will serve a vital role in maintaining the safety and security of our establishment. This role demands high emotional intelligence, acute situational awareness, and rock-solid dependability. You will balance a polite, professional demeanor with the unyielding assertiveness required to enforce security protocols, manage access control systems, monitor live surveillance, and issue credentials. The ideal candidate will combine sharp attention to detail, strong analytical skills, and impeccable organization with a warm, welcoming demeanor for team members and visitors alike. This role centers on monitoring and managing checkpoint systems to prevent unauthorized access, creating and issuing team members' badges, upholding security protocols, and contributing to the well‑being of our facility and its team.

Firm Schedule to be filled:

Schedule A: Friday, Saturday, and Sunday | 12:00 AM – 9:00 AM

What we have to offer:

• Competitive compensation ($22/hour)
• Discounts on food
• Opportunities for career advancement
• Free Parking
• Company-wide events
• Playground Cares volunteer opportunities

Key Responsibilities

• Access Control & Verification: Manage the team members' entrance seamlessly. Authenticate and sign in external visitors, contractors, and performers, ensuring 100% compliance and proper documentation before granting entry.
• Credential Management: Create, issue, and meticulously log access cards for new employees, as well as track lost/forgotten badges with absolute accuracy.
• Proactive Surveillance: Actively monitor live video feeds and access control software to instantly detect unauthorized entry, unusual patterns, or potential security breaches.
• Incident Escalation: Maintain a cool head under pressure. Communicate live incidents with absolute clarity, speed, and precision to on-ground security personnel.
• Productive Autonomy: Efficiently utilize quiet periods to audit logs, organize workspace documentation, and maintain total readiness.

Candidate Requirements (Non-Negotiable)

Intellectual & Emotional Capacity

• High Emotional Intelligence (EQ): Ability to de-escalate tension and remain strictly professional, calm, and polite, even when dealing with difficult personalities.
• Uncompromising Common Sense: Exceptional situational awareness and the ability to make rapid, logical decisions in real-time without needing a script for every scenario.
• Maturity & Discretion: Absolute integrity when handling confidential data, staff logs, and security protocols.

Experience & Technical Skills

• Proven Dependability: A flawless track record of punctuality and attendance.
• Relevant Background: Previous experience in management, live surveillance monitoring, or high-security access control is highly preferred.
• Tech Literacy: Strong proficiency in navigating surveillance software, access control systems, and maintaining digital logs.
• Sharp Communication: Excellent verbal and written English (French is an asset) to deliver concise, accurate incident reports under pressure.

Critical Note:

We are looking for high-caliber individuals with sharp critical thinking skills and strong common sense.

À propos de nous :

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Aperçu du rôle :

Nous recherchons un Opérateur de point de contrôle rigoureux et compétent en technologies pour jouer un rôle essentiel dans le maintien de la sécurité et de la sûreté de notre établissement. Positionné à l'entrée dédiée aux membres de l'équipe, le candidat idéal alliera une attention aiguisée aux détails, de solides compétences analytiques et une organisation irréprochable, tout en adoptant une attitude chaleureuse et accueillante envers les membres de l'équipe et les visiteurs. Ce poste se concentre sur la surveillance et la gestion des systèmes de contrôle d'accès pour prévenir tout accès non autorisé, la création et la distribution des badges des membres de l'équipe, le respect des protocoles de sécurité et la contribution au bien‑être de notre établissement et de son personnel.

Hora