Senior Technical Support Specialist

Tremco CPG Inc.; Toronto; On-site; CAD 111,000 - 139,000; Full time

Benefits offered by this job

Extended health and dental insurance

Paid company holidays

Paid time off

Group retirement savings with company

Defined benefit pension plan

Performance-based bonus eligibility

Health & Fitness Subsidy

Employee Assistance Program

Job summary

Tremco Construction Products Group (CPG) in Canada seeks a Sr Technical Support Specialist for EIFS construction products. You will ensure code compliance, support Dryvit EIFS products, advise on project drawings, and coordinate third‑party testing. Strong field experience and building science knowledge are required.

Responsibilities include writing technical literature, training staff and customers, and maintaining core product line policies. Travel up to 10% within North America is expected.

Qualifications

• Bachelor’s degree in science, Civil Engineering, Construction Management or similar field required; 15+ years experience in lieu of degree.
• 7+ years Civil Engineering, Building Envelope, Building Science or related experience.
• Knowledge of Canadian EIFS codes, fire performance, air/water barrier systems.
• Strong written and verbal communication and ability to train others.

Responsibilities

• Review project drawings and provide technical recommendations.
• Coordinate third-party testing/certifications and approvals.
• Develop and update product literature and field training materials.
• Provide technical training to internal and external customers on façade systems and code requirements.
• Assist in maintaining compliance with Building Code requirements for EIFS and other façades.
• Travel within North America up to 10% for project support.

Skills

Communication skills

Problem-solving

Team player

Multitasking

Travel up to 10%

Education

Bachelor’s degree in science, Civil Engineering, Construction Management or similar

15+ years related experience in lieu of college degree

Tools

AutoCAD

Word

Excel

Bluebeam

hygrothermal modeling (WUFI, THERM)

Job description

Sr Technical Support Specialist -EIFS Construction Products

Tremco Construction Products Group (CPG), part of RPM International Inc., unites industry-leading building envelope solutions manufacturers, service providers and trusted brands—including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada—to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial and residential construction and restoration projects.

GENERAL PURPOSE OF THE JOB

The Sr Technical Specialist EIFS maintains core product line building code compliance, ensures new products and systems are code compliant, participates in internal product and system development teams, answers project specific questions, reviews project drawings to make recommendations, works with third party testing facilities and is heavily involved in industry organizations that help shape industry standards. This position has a significant focus on supporting Dryvit EIFS products and systems in Canada.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Recommend and approve Product Line application policies within technical literature.
• Answers project-specific questions. Review project drawings and make recommendations.
• Coordinate 3rd party testing certification/approvals.
• Recommend project or product specific testing, interpret results, and make recommendations based on finding.
• High level of understanding of testing methods/techniques for Laboratory/Field Testing.
• Present a comprehensive understanding of testing methods to confirm varying compatibility among materials.
• Develop and review of product literature, application instruction, and the maintenance and updating of field training manuals.
• Comprehensive understanding of applicable Building Code requirements related to EIFS and other types of façade systems.
• Write, review, and make recommendations for letters of installation and job parameters along with detailed drawings to help make the sale.
• Formally respond to inquiries in written form based on sound engineering judgement.
• Provide technical training to internal and external customers focused on façade systems, code requirements, test methods, and application of relevant Tremco systems.
• Effectively collaborate with internal and designated external customers.
• Assure product performance through reviewing and making recommendations for proper use and field application.
• Master assigned core product line technology to include writing policy.
• Actively able to train/mentor new employees.
• Demonstrate a high level of critical thinking and problem-solving skills.
• Demonstrate a high level of understanding of building science principles.

EDUCATION

Bachelor’s degree in science, Civil Engineering, Construction Management or similar field required; High School Diploma or GED and 15+ years related experience required, in lieu of college degree.

EXPERIENCE

• 7+ years of Civil Engineering, Architectural, Building Envelope, Building Science, Construction Consulting, Construction industry or similar experience.
• Strong consideration will be given to candidates with experience in the field (job-site-related experience).
• Expertise with Canadian codes related to EIFS, system fire performance, air/water resistive barrier systems.
• Strong background in understanding building science principles and performing related wall assembly analyses for a diversity of wall systems.

CERTIFICATES, LICENSES, REGISTRATIONS

• OHSA 10 Preferred but not required
• Engineer-in-Training Certification Preferred but not required
• Licensed Engineer or Registered Architect Preferred but not required

OTHER SKILLS AND ABILITIES

• Experience with Auto CAD (preferred) Word, Excel, and Bluebeam.
• Experience with hygrothermal modeling software preferred, but not required (WUFI, THERM, etc.)
• Ability to manage multiple priorities.
• Effective team player.
• Self-motivated.
• Excellent written and verbal communication skills.
• Ability to travel up to 10% in the North America region.

BENEFITS AND COMPENSATION

The salary range for applicants in this position generally ranges between $110,854 and $138,570 plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

The Company offers a variety of benefits to its employees, including but not limited to:

• Extended Health and Dental insurance starting day one of employment without paying premiums
• Paid Company Holidays
• paid time off
• Group Retirement Savings Program with a company match
• defined Benefit Pension Plan
• Performance Based Bonus eligibility
• Health & Fitness Subsidy
• access to company Employee Assistance Programs

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.