Senior Technical Support Engineer – Enterprise & Cloud

OpenText; Southwestern Ontario; On-site; CAD 72,000 - 108,000; Full time

Job summary

OpenText is seeking a Senior Technical Support Specialist to deliver advanced troubleshooting and resolution for OpenText products across on-premises and cloud environments. You will engage with enterprise-level organizations, handling complex incidents in a high-availability setting.

The role requires 4+ years in technical support, strong Windows/Unix/Linux foundations, and expertise with servers and databases, with on-call responsibilities included.

Qualifications

• Minimum 4 years in technical support or equivalent troubleshooting role.
• Degree or diploma in a related discipline or equivalent experience.
• Strong foundation in Windows and Unix/Linux operating systems.
• Proficiency with web servers (Tomcat, IIS) and relational databases (MS SQL Server, Oracle).
• Demonstrated ability to work in dynamic environments with shifting priorities.
• Advanced written and verbal communication skills for technical and customer-facing contexts.

Responsibilities

• Provide end-to-end technical support for OpenText solutions, ensuring SLAs and quality standards.
• Communicate clearly in writing and verbally; maintain thorough documentation of interactions and resolutions.
• Manage escalated customer situations; act as primary contact during critical incidents.
• Isolate, reproduce, and resolve complex technical issues independently or with product engineering.
• Collaborate with product and functional teams to document and resolve defects and feature requests.
• Serve as escalation point and mentor for advanced technical issues.

Skills

Technical troubleshooting

Effective communication

Prioritization under pressure

Detail oriented

Adaptability

Education

Degree or diploma in related field

Tools

Windows

Unix/Linux

Tomcat

IIS

MS SQL Server

Oracle

Job description

OpenText is seeking a Senior Technical Support Specialist to deliver advanced troubleshooting and resolution for OpenText products across on-premises and cloud environments. You will engage with enterprise-level organizations, handling complex incidents in a high-availability setting.

The role requires 4+ years in technical support, strong Windows/Unix/Linux foundations, and expertise with servers and databases, with on-call responsibilities included.