Senior Technical Support Engineer (API Trading)

Binance; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the blockchain and cryptocurrency industry seeks a Technical Support Specialist to provide high-level support for API trading issues. This role emphasizes collaboration with global teams and offers opportunities for career growth in an innovative environment. Ideal candidates will have over 5 years of experience and a degree in Computer Science or related fields, along with bilingual capabilities.

Benefits

Competitive salary and company benefits

Opportunity for career growth

Work-from-home arrangement

Qualifications

• Bilingual fluency in English and Mandarin.
• Over 5 years of experience in technical roles.
• Understanding of software development methodologies.

Responsibilities

• Provide technical support for API trading-related issues.
• Collaborate with stakeholders including customers and developers.
• Drive continuous improvement in service quality.

Skills

Team collaboration

Communication skills

Data analysis

Education

Bachelor's or Master's degree in Computer Science

Job description

Employer Industry: Blockchain and Cryptocurrency

Why consider this job opportunity:
- Competitive salary and company benefits
- Opportunity for career growth and continuous learning
- Work-from-home arrangement (may vary depending on team needs)
- Collaborate with world-class talent in a user-centric global organization
- Engage in unique, fast-paced projects with autonomy in an innovative environment

What to Expect (Job Responsibilities):
- Provide technical support and handle urgent escalations from high-profile institutional customers for API trading-related issues in a production environment
- Collaborate and communicate effectively with stakeholders, including customers, product managers, developers, and management
- Work closely with product and developer teams globally, participating in iteration, release, and roadmap planning
- Prioritize multiple incidents and deadlines in a fast-paced, evolving organization
- Drive continuous improvement in service quality and efficiency, including coaching and training

What is Required (Qualifications):
- Over 5 years of experience in technical roles
- Bilingual fluency in English and Mandarin to coordinate with internal and external stakeholders
- Strong team collaboration and internal communication skills
- Understanding of software development methodologies and coding standards
- Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines

How to Stand Out (Preferred Qualifications):
- Experience in developing and maintaining quantitative trading systems
- Strong data analysis skills, particularly in trading markets
- Experience in designing and developing large-scale systems
- Familiarity with migrating large-scale systems to cloud platforms and hybrid cloud architectures
- Participation in open-source projects with knowledge of common frameworks and tools

#Blockchain #Cryptocurrency #TechnicalSupport #CareerGrowth #RemoteWork #APITrading

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