Senior Technical Product Manager- ServiceNow

Jobtailor; Calgary; On-site; CAD 120,000 - 170,000; Full time

Job summary

TELUS Business Solutions in Canada seeks a Senior Technical Product Manager to lead value-chain roadmap initiatives, defining vision and priorities for complex platforms. You will provide business and technical leadership on infrastructure and service management, drive roadmap execution, and align outcomes with business goals.

You will build trusted stakeholder relationships, guide business case development, and mentor teammates to ensure high-quality delivery and ongoing growth.

Qualifications

• Proven experience leading complex transformation projects with a track record of high-quality delivery.
• Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends).
• Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
• Excellent planning, analysis, and problem-solving skills.
• Financial acumen: ability to build business cases that balance benefits, costs, and ROI.
• Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.
• Strong collaboration skills.

Responsibilities

• Act as Sr Technical Product Manager for value chain roadmap initiatives, defining vision, scope, and priorities
• Provide business & technical leadership and consulting on infrastructure and service management solutions
• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
• Build strong, trusted relationships with stakeholders across TELUS Business Solutions
• Guide business case development and provide input on roadmap priorities
• Mentor and collaborate with team members, supporting their growth and success
• Deliver clear and regular status updates, highlighting risks and mitigation plans

Skills

Leadership

Strategic planning

Problem-solving

Tools

Jira

ServiceNow

Kanban

Scrum

DevOps

SAFe

Job description

Responsibilities

• Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
• Provide business & technical leadership and consulting on infrastructure and service management solutions
• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
• Build strong, trusted relationships with stakeholders across TELUS Business Solutions
• Guide business case development and provide input on roadmap priorities
• Mentor and collaborate with team members, supporting their growth and success
• Deliver clear and regular status updates, highlighting risks and mitigation plans

Requirements

• Proven experience leading complex transformation projects with a track record of high-quality delivery
• Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends)
• Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
• Excellent planning, analysis, and problem-solving skills
• Financial acumen: ability to build business cases that balance benefits, costs, and ROI
• Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
• Strong collaboration skills