Senior Technical Enablement Manager

Coveo; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Job summary

Coveo is seeking a Technical Enablement Manager for its Commerce line to own end-to-end readiness and drive impactful learning experiences. You will collaborate across Product, Marketing, and Enablement to translate features into training and resources, while building scalable processes for milestone readiness and communications.

Ideal candidates bring SaaS enablement experience, strong program management, and a focus on measurable enablement impact to support Coveo’s fast-evolving product

Qualifications

• Proven experience in product enablement, operations, or SaaS/B2B technology.
• Demonstrated success leading cross-functional release readiness programs.
• Familiarity with GTM teams and internal learning audiences.
• Excellent organizational, communication, and program management skills in fast-paced environments.

Responsibilities

• Participate in the enablement strategy for all Commerce product releases, ensuring internal and external readiness.
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences.
• Build and optimize scalable frameworks and processes for readiness milestones, communications, and assets.
• Act as the main liaison, representing enablement across the Commerce line of business, ensuring alignment with go-to-market strategy.
• Help develop and maintain engaging learning product enablement resources (courses, job aid, etc.), demos, and workshops for internal teams, partners, and customers.

Skills

Product enablement

Operations

SaaS experience

Cross-functional leadership

Release readiness

Tools

Learning Management Systems (LMS)

Learning analytics

Job description

Turn product innovation into impactful learning experiences.

Coveo’s Product Enablement team ensures that our teams, partners, and customers are ready to adopt and deliver on our fast-evolving product roadmap. As the Product Enablement Manager for the Commerce line of business, you’ll own the end-to-end process that empowers every learner with the knowledge and tools they need to succeed.

Come help us bridge innovation and execution. You’ll work on cutting-edge AI-powered technology, collaborate across departments, and build scalable systems that turn product updates into meaningful enablement experiences. Join us in enabling our customers and the teams that drive Coveo’s growth.

As our Technical Enablement Manager, you will:

• Participate in the enablement strategy for all Commerce product releases, ensuring internal and external readiness.
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences.
• Build and optimize scalable frameworks and processes for readiness milestones, communications, and assets.
• Act as the main liaison, representing enablement across the Commerce line of business, ensuring alignment with go-to-market strategy.
• Help develop and maintain engaging learning product enablement resources (courses, job aid, etc.), demos, and workshops for internal teams, partners, and customers.

Here is what will qualify you for the role:

• Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
• Demonstrated success leading cross-functional release readiness programs that align Product, Marketing, and Customer Success Teams.
• Familiarity with considering GTM teams and internal functions as key learning audiences when designing enablement strategies.
• Excellent organizational, communication, and program management skills in fast-paced, evolving environments.

What would make you stand out:

• Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms, with an ability to connect product value and narrative to releases and features.
• Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
• Proven ability to design and implement process frameworks or governance models across distributed teams.
• Strong analytical mindset with a focus on measuring enablement impact and continuously improving learning effectiveness.

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [e-mail] to discuss your needs.