Senior Technical Enablement Manager

Coveo; Montreal (administrative region); On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Accessible employment practices

Supportive work environment

Job summary

A leading AI solutions provider in Montreal is seeking a Technical Enablement Manager for Commerce. You will lead the enablement strategy for all product releases, working with cross-functional teams to create impactful learning experiences. The ideal candidate has proven experience in product enablement within SaaS, excellent communication skills, and familiarity with adult learning principles. This role offers an opportunity to shape the future of AI-powered commerce solutions.

Qualifications

• Proven experience in product enablement or software implementation, ideally in SaaS.
• Strong communication and program management skills in fast-paced environments.
• Familiarity with adult learning principles and enablement tools.

Responsibilities

• Lead the enablement strategy for all Commerce product releases.
• Partner with teams to translate new features into effective enablement experiences.
• Develop and maintain learning resources and workshops.

Skills

Product enablement

Cross-functional collaboration

Organizational skills

Analytical mindset

Job description

Lead the Future of Product Enablement for AI-Powered Commerce.

Are you passionate about turning complex products into simple, impactful learning experiences? As Coveo’s Technical Enablement Manager for Commerce, you’ll empower our global teams, partners, and customers to adopt cutting‑edge AI solutions. In this role, you’ll lead enablement initiatives that drive readiness, alignment, and success across every product release.

You’ll collaborate across teams, design scalable enablement frameworks, and transform product knowledge into powerful learning experiences that fuel growth. Come shape how the world learns, adopts, and delivers on Coveo’s Commerce platform.

As one of our Technical Enablement Manager, you will:

• Lead the enablement strategy for all Commerce product releases, ensuring internal and external readiness.
• Partner with Product, Marketing, and Education teams to translate new features into effective enablement experiences.
• Build and optimize scalable frameworks and processes for readiness milestones, communications, and assets.
• Act as the main liaison for enablement across the Commerce line of business, ensuring alignment with go‑to‑market strategy.
• Develop and maintain engaging learning resources, demos, and workshops for internal teams, partners, and customers.
• Define and measure key success metrics to continuously improve enablement effectiveness.

Here is what will qualify you for the role:

• Proven experience in product enablement, operations, or software implementation – ideally in SaaS or B2B technology.
• Demonstrated success leading cross‑functional release readiness programs that align Product, Marketing, and Customer Success teams.
• Familiarity with considering GTM teams and internal functions as key learning audiences when designing enablement strategies.
• Excellent organizational, communication, and program management skills in fast‑paced, evolving environments.

What would make you stand out:

• Experience in Commerce technology, AI‑driven ecosystems, or customer experience platforms, with an ability to connect product value and narrative to releases and features.
• Familiarity with adult learning principles, instructional design, and enablement tools such as LMS platforms or learning analytics.
• Proven ability to design and implement process frameworks or governance models across distributed teams.
• Strong analytical mindset with a focus on measuring enablement impact and continuously improving learning effectivenes

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [e-mail] to discuss your needs.