Senior Technical Business Analyst

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Rewards program

Diversity, Equity, Inclusion & Allyship opportunities

Upskilling through online courses

Job summary

Scotiabank in Toronto is seeking a Senior Technical Business Analyst to enhance our Enterprise Architecture governance team. In this role, you will design next-gen EA processes, translate governance requirements into workflows, and collaborate with senior architects across various technical domains.

The ideal candidate has 5+ years of Technical Analyst experience, strong governance expertise, and familiarity with ServiceNow. Join us to create an inclusive culture and drive organizational success.

Qualifications

• 5+ years of Technical Analyst experience, ideally in enterprise tech or architecture.
• Strong understanding in building requirements for Agentic AI solutions.
• Comfortable acting as a liaison between architecture, engineering, governance, and platform teams.

Responsibilities

• Build out the Agentic Architecture Governance Framework.
• Translate EA processes into actionable requirements and user stories.
• Facilitate workshops to drive clarity and shared understanding.

Skills

Technical Analyst experience

Governance expertise

ServiceNow workflows

PowerApps / Power Platform

Communication skills

Agile/Scrum experience

Tools

ServiceNow

EA Tools (e.g., Orbus, LeanIX)

Job description

Title: Senior Technical Business Analyst

Requisition ID: 264347

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Enterprise Architecture (EA) organization is building a modern, workflow-driven Trusted Architecture Governance capability designed to elevate architectural decision-making across the bank. We are looking for a Senior Technical Business Analyst to join our Enterprise Architecture governance team and play a pivotal role in designing and operationalizing the next generation of EA processes, standards, and workflows.

This role blends business analysis, workflow design, architecture alignment, and product ownership. You will partner with senior architects and technical domain owners across Security, Resiliency, Data, Cloud, and AI to translate governance and architectural requirements into actionable, streamlined workflows—primarily delivered through ServiceNow (with Power Platform as a secondary option).

Is this role right for you? In this role, you will:

• Partner with the Enterprise Architecture team to build out the Agentic Architecture Governance Framework, including architecture assessments, technology standards workflows, and pattern management.
• Translate EA processes—architecture reviews, standard updates, reference architecture governance—into actionable requirements and user stories.
• Lead requirements gathering to support the formation of Agentic AI specialists in various architecture domains working with subject matter experts.
• Collaborate with developers and platform teams to ensure requirements are technically feasible and aligned with platform capabilities.
• Engage with technical control domain teams (Security, Resiliency, Data, AI, Cloud) to consolidate assessment requirements into a unified governance model.
• Build strong relationships across architecture communities, technical risk, engineering, and product teams.
• Facilitate workshops, working sessions, and design thinking activities to drive clarity and shared understanding.
• Work within an Agile/Scrum team responsible for delivering the Agentic AI governance platform and related capabilities.
• Maintain and refine the product backlog, ensuring clear acceptance criteria, prioritization, and readiness for development in collaboration with vendor partners.
• Coordinate end-to-end testing, user acceptance testing, and rollout planning.
• Support the development and ongoing management of reference architectures, application portfolio management and roadmaps, patterns, technology standards and API/Events Governance, ensuring clear traceability and alignment with the EA vision.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5+ years of Technical Analyst experience, ideally in enterprise technology or architecture environments.
• Strong expertise in governance including evidence collection, approval tracking, audit trackability, reporting requirements, etc.
• Strong understanding and expertise in building requirements for Agentic AI solutions.
• Strong expertise designing or supporting ServiceNow workflows, particularly in governance, risk, compliance, or custom workflow modules.
• Experience with PowerApps / Power Platform for building workflow or simple application solutions.
• Experience and understanding of EA Tools such as Orbus, LeanIX, ServiceNow EA module.
• Solid understanding of Solution Architecture and Enterprise Architecture including governance concepts.
• Familiarity with EA frameworks such as TOGAF (certification is an asset).
• Ability to create clear process maps, workflow diagrams, and data models.
• Exceptional communication and relationship-building skills across technical and non-technical stakeholders.
• Experience working with multidisciplinary technical teams (e.g., security, data governance, cloud, resilience).
• Comfortable acting as a liaison between architecture, engineering, governance, and platform teams.
• Experience working in Agile/Scrum environments; Product Owner experience is a strong asset.
• Highly organized with strong problem-solving abilities.
• Ability to distill complex architecture and control requirements into structured workflows and clear user stories.
• Comfortable working in fast-paced environments with evolving priorities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.