Senior Technical Architect, Genesys Cloud

Miratech; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Miratech is seeking a Senior Genesys Cloud CX Solution Designer/Architect to lead the end-to-end design and delivery of a Genesys Cloud CX solution within a complex banking ecosystem. This full-time role targets senior-level expertise in cloud contact center architectures, integration patterns, and banking compliance considerations.

Based in Canada, Ontario, Toronto, you will own key design decisions, collaborate with stakeholders across IT and business lines, and ensure successful deployment

Responsibilities

• Design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

Job description

Senior Technical Architect, Genesys Cloud

• Full-time

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-drivenorganizationand our culture of Relentless Performance has enabled over 99% ofMiratech'sengagements to succeed by meeting or exceeding our scope, schedule, and/or budgetobjectivessince ourinceptionin 1989.
Miratech has coverage across 5 continents andoperatesin over 25 countries around the world. Miratech retainsnearly 1000full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-