Senior Technical Analyst (12 - Month Contract)

Jamieson Wellness Inc.; Toronto; Hybrid; CAD 90,000 - 115,000; Full time

Job summary

Jamieson Wellness Inc. is seeking a Senior Technical Analyst for a 12-month contract in Toronto. The role includes maintaining SAP systems, providing technical support, and engaging in various IT initiatives. With a commitment to diversity and professional development, this position offers a chance to thrive in a dynamic workplace.

Benefits

Access to competitive group benefits

Company-paid RRSP

Employee Share Purchase Plan

Professional development opportunities

Work-life balance

Qualifications

• 7 years in IT with 5 years supporting AWS Cloud.
• 3 years supporting SAP environments.
• 3 years experience in Windows OS and Microsoft Office.

Responsibilities

• Maintain the SAP systems and troubleshoot issues.
• Ensure system stability and user support.
• Upgrade and enhance technology infrastructure.

Skills

Communication

Customer Service

Problem Solving

Organization

Technical Knowledge

Education

Degree or Diploma in Computer Science

Job description

Senior Technical Analyst (12 - Month Contract)

Senior Technical Analyst (12 - Month Contract)

Jamieson Laboratories Ltd a division of Jamieson Wellness ("Jamieson Wellness"). is Canada’s leading health and wellness company, driven by a purpose to inspiring better lives, every day. Established in 1922, Jamieson is our 100 years old heritage brand, which is recognized as Canada's #1 VMS brand. In addition, we also market and manufacture a series of leading specialty supplements brands under the youtheory, Progressive, Smart Solutions, and Iron Vegan brands. On top of our outstanding brand portfolio, Jamieson Wellness Inc. has been recognized as one of the top ten most reputable companies in Canada and is well regarded for our industry leading commitment to quality – exemplified through award-winning innovations and meeting of rigorous manufacturing certification standards. And, Jamieson is no longer just a Canadian success story, as our brands are established and growing rapidly in more than 50 countries around the world. For more information, please visit www.jamiesonwellness.com.

Our Jamieson Diversity and Inclusion Statement

At Jamieson Wellness, we cherish diversity, equity and inclusion and we know we must constantly listen, learn and take action to ensure these principles remain embedded in our culture. We encourage everyone to bring their whole selves to work and celebrate the differences that make us unique. We are accountable to build an environment free of bias in regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender orientation, gender identity, gender expression, and all other types of behaviors that are not conducive to an inclusive environment. We hold ourselves and all stakeholders to a high standard of diversity, equity, inclusion, and belonging, because anything else is unacceptable.

Overall Responsibilities

Responsible for maintaining the technical infrastructure of SAP systems and will work closely with SAP Business and Infrastructure teams to troubleshoot and resolve technical issues related to the SAP environment. The candidate should have a strong technical background with experience in SAP Basis administration as well as AWS and must possess excellent communication and analytical skills.

Specific Key Responsibilities & Duties

Technology

• Ensure overall stability, availability, functionality and reliability of Jamieson SAP computing systems, AWS environment, services and applications, including users, roles and authorizations. Knowledge of SAP best practices including segregation of duties and SAP transport management systems.
• Additionally, support the client computing infrastructure, provide user support, resolve IT incidents, fulfill service requests and ensure SLAs are met.
• Deliver excellent customer service and maintain high quality, professional, service levels.
• Upgrade and continuously evolve Jamieson technology infrastructure through individual knowledge of emerging technologies.

Customer Service

• Engage as needed, any business related projects, initiatives or support consultations
• Ensure a robust understanding of organization business initiatives and provide appropriate support, consultation and guidance in regards to technology
• Act as ambassador for IT department and as an advocate for technology in general
• Prioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity

Governance

• Ensure appropriate levels of security, availability and redundancy for entire technology infrastructure
• Maintain, follow and enhance as necessary, any appropriate SOPs for IT department
• Support and enforce any IT related Policies including those required for ISO27001.
• Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
• Comply with all associated GMP Practices

Knowledge, Skills & Abilities Requirements

• Degree or Diploma in Computer Science or related field
• Seven (7) years in IT
• Five (5) years supporting AWS Cloud
• Three (3) years specifically supporting SAP environments
• Three (3) years in Windows OS, Microsoft Office, Hardware Support
• Excellent communication and customer service skills
• Strong organization and prioritization skills
• Strong business acumen
• Excellent computer and technical knowledge
• Ability to multitask and problem solve under pressure
• There is a rotational, on call-component to this position.

Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance.

Why Join Jamieson Wellness?

At Jamieson Wellness, we are committed to attracting the best people by offering an environment that prioritizes work-life balance and an inclusive culture. Our benefits and values are designed to help you thrive both professionally and personally, inspiring better lives every day across the world. Here’s what you can look forward to when you join our team:

Why Join Jamieson Wellness?

At Jamieson Wellness, we are committed to attracting the best people by offering an environment that prioritizes work-life balance and an inclusive culture. Our benefits and values are designed to help you thrive both professionally and personally, inspiring better lives every day across the world. Here’s what you can look forward to when you join our team:

• Access competitive group benefits to ensure you and your family are well taken care of.
• Financial Security
• Take advantage of our company-paid RRSP (no match required!) and Employee Share Purchase Plan.
• Contribute to a Broader Purpose
• Do work that matters. As a purpose-driven company, we have a meaningful and sustainable impact on the planet and the lives of people around the globe.
• Work-Life Balance
• Enjoy a hybrid work environment that offers flexibility with both in-office and remote work options.
• Professional Development
• Grow your career with our continuous learning and development opportunities, supported by a structured annual performance management process.
• Enjoy discounts on vitamins and products across our top health and wellness brands.
• Culture of Excellence
• Join a dynamic team that values Accountability, Respect, Excellence, and Agility, fostering an environment where you can thrive both professionally and personally.

Jamieson Wellness Inc. is an Equal Opportunity Employer and welcomes and encourages

applications from all interested and qualified candidates. In accordance with the Accessibility for

Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Jamieson Wellness Inc. will provide accommodations throughout the recruitment, selection and/or assessment process to

applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Jamieson Wellness Inc. Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Manufacturing and Wellness and Fitness Services

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