Senior Technical Analyst

RBC; Toronto; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus eligibility

Flexible work arrangements

Professional development

Job summary

RBC is seeking a skilled Mobile Support Specialist to provide second and third level support for mobility infrastructure across RBC units in Canada. The role emphasizes resolving iOS/Android issues, Mac OS support, and proactive collaboration with internal partners to address incident trends and improve processes.

Responsibilities include knowledge article creation, coordinating with suppliers, and prioritizing tasks to meet business needs.

Qualifications

• Strong Mobile Device Management (MDM) experience.
• Experience supporting iOS and Android operating systems.
• Experience supporting Mac OS.
• Strong verbal and written communication skills.
• Strong problem solving and analytical skills.

Responsibilities

• Provide second or third level support for the mobility infrastructure.
• Analyze and troubleshoot medium to high complexity mobile issues on Android and iOS devices.
• Collaborate on initiatives to enhance mobile support operations.
• Establish strong relationships with internal support partners for issue identification and trends.
• Create knowledge articles for trending incidents to enable self-serve remediation.
• Collaborate with peers to coordinate with suppliers on open problem cases and improvement requests.
• Prioritize tasks to respond to business and operations needs.

Skills

MDM experience

iOS and Android knowledge

Mac OS knowledge

Verbal and written communication

Problem solving

Enthusiasm to learn

Tools

Intune

MaaS360

AirWatch / Workspace ONE

Job description

What is the opportunity?

Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC

Job Description

Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC

What will you do?

• Provide second or third level support for the mobility infrastructure
• Analyze and troubleshoot medium to high complexity mobile issues on Android and iOS devices
• Collaborate on and contribute to initiatives that enhance overall mobile support operations
• Establish strong working relationships with internal support partners to facilitate identifying and action on known issues, incident trends, or emerging patterns
• Initiate knowledge articles for trending incidents to facilitate self-serve remediation
• Collaborate with peers to follow-up with suppliers on open problem cases, enhancement requests, and planned activities
• Prioritize regularly to effectively and efficiently respond to business and operations needs

What do you need to succeed?

Must-have

• Strong Mobile Device Management (MDM) experience. E.g. Microsoft Intune, IBM MaaS360, VMware AirWatch / Omnissa Workspace ONE
• Knowledge and support experience with iOS and Android operating systems
• Knowledge and support experience with Mac OS
• Strong verbal and written communication skills
• Strong problem solving, decision making, research, and analytical skills

Nice-to-have

• Enthusiasm, an aptitude for learning, and the willingness to make a difference
• Ability to work well within and across teams
• Ability to identify and discuss technical issues
• Ability to take personal initiative (i.e., determining and launching new ideas and approaches)
• Technical writing and system documentation
• Sound knowledge of RBC IT internal and ITSM processes

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities for overtime
• Opportunities for on-call support rotation

Job Skills

Analytical Thinking, Apple Macintosh, Customer Service, Enterprise Mobility Management (EMM), Group Problem Solving, Mac OS Support, Mobile Device Management (MDM), Mobile Operating Systems, Mobile Support, Mobile Telephones, Personal Initiative, Teamwork, Troubleshooting

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-10

Application Deadline: 2026-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.