Senior Technical Analyst

Humber River Health; Toronto; On-site; CAD 103,000 - 129,000; Full time

Job summary

Humber River Health is seeking a Senior Technical Analyst to join the Information Systems & Telecommunications team. You will deliver third-level support, troubleshoot infrastructure server hardware/software and applications for hospital staff, physicians and volunteers in a courteous manner.

Reporting to the IT Manager, the role emphasizes proactive planning, security and disaster recovery, with responsibilities spanning vendor management, project prioritization, and advanced technical

Qualifications

• University and/or Community College diploma in a computer technology program.
• Strong customer-service orientation is essential.
• Excellent attendance and discipline-free record required.
• Advanced Sr. level technical experience in Microsoft server administration, MS SQL, VMware, Cisco switches/cores/ASAs and storage networks.
• Cisco CCIE designation is required.
• Understanding of equity, diversity and inclusion principles is an asset.

Responsibilities

• Proactively plans, creates, builds and manages the Technical Support component within IS&T.
• Provides advice to CTO and Manager on major project priorities.
• Understands hospital data needs and liaises with Telecommunications Manager and developers.
• Delivers integrated, cost-effective information systems technology solutions.
• Ensures security and integrity controls across technical areas.
• Provides senior-level technical support, troubleshooting and incident management for backend systems.
• Oversees data administration, integrity, security, storage and disaster recovery.
• Supports continuous improvement of services and coaches staff.
• Builds and maintains a strong technical team and provides training as needed.
• Manages vendor relationships and contracts to maximize ROI.

Job description

Position Profile

Build your career at the hospital that’s building for the future

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for a Senior Technical Analyst to join our Information Systems & Telecommunications team.

Working collaboratively within the IS&T team and reporting to the IT Manager, the successful incumbent will deliver third level support, innovative customer focused service by analyzing, troubleshooting and resolving Infrastructure server hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.

Employment Status: Full-timeHours of Work: Week DaysLocation: All SitesLabour Group: Non Union

Salary Range: $102,940.50-$128,754.60

Reporting Relationship:

Job Responsibilities:

• Proactively plans, creates, builds and manages the Technical Support component within the Information Systems & Telecommunications department.
• Provides advice and recommendations to the CTO and Manager relative to the establishment of major project priorities.
• Understands the hospital data and information needs of the corporation at a high level and liaises with the Telecommunications Manager, I.S. Applications Analysts, and Developers.
• Provides the corporation with appropriate, integrate, innovative and cost-effective information systems technology solutions. Technology includes but not limited to Hardware, Operating Systems and Network components.
• Ensures that all Technical areas function with full security and integrity controls.
• Provides advance Sr. level Technical support, troubleshooting and Incident Management for all backend systems IT integration.
• Provides Technical oversight for administration, integrity, security, storage and disaster recovery of data
• Supports continuous improvement to the ongoing services delivered by the Technical team and overall Information Systems & Telecommunications while recognizing the needs and expectations of the clients. Coaches staff respectively.
• Builds and maintains a strong technical team with the overall Information Systems & Telecommunications Team. Responsible for training when necessary
• Establishes and maintains vendor relationships and contractual terms to maximize return on resource expenditures for assigned areas of responsibility.
• Represents the Hospital for matters related to the Technical area to all external contacts.
• Develops and executes plans which service to align Technical Information Systems staff, technologies and other resources with the Humber River Health management strategic direction.
• Contributes to the development and evolvement of the HRH Information Management strategic direction
• Partners with Technical related departments to provide direction for the implementation of a total hospital-wide information system.
• Supports the CTO and Manager in the continual integration enhancement and standardization of information systems, policies and procedures to maintain pace with technological progress, economic change and business needs across the enterprise.
• Identifies impacts on current and planned resources in the area of responsibility.
• Facilitates and achieves workload tracking, reporting and proactive maintenance. Utilizes standard methodologies and approaches (i.e. System Life Cycle, change control, project management).
• Keeps the CTO and Manager aware of any item of which s/he should have knowledge
• Performs other projects or duties as assigned.

Qualifications:

• Successful completion of University and/or Community College diploma in a computer technology program
• A highly developed customer-service orientation is essential
• Excellent attendance and discipline free record required
• Must have strong advance Sr. level technical experience in Microsoft server administration, MS SQL, VMware, Cisco Switches/Cores/ASA Firewalls/Intrusion Prevention and Detection, Storage Area Networks (EMC, Compellent, etc.)
• Must have a valid Cisco -CCIE Designation
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Technical requirements:

• Certified Microsoft Server 2012/SQL2012 and above
• Certified Microsoft Exchange 2013 and above
• Micro Soft System Center Configuration Manager
• CCIE Routing and Switching/Wireless/Security
• Certified VMware/VCenter Technology
• Certified Dell Compellent storage and EMC storage
• Certified Avaya VOIP Gateway
• Certified ITIL Foundation

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systematic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.