Senior Systems Software Developer

BlackBerry Limited; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading technology company seeks a Systems Software Developer to deliver integration services for QNX products. The ideal candidate will resolve technical issues and maintain strong customer relationships, requiring a strong background in software development and customer service.

Qualifications

• 3-5 years customer service experience.
• Proven software development experience with C programming.
• Knowledge of shell scripting languages and embedded systems.

Responsibilities

• Troubleshoot and resolve issues related to QNX products.
• Collaborate with peers to address technical problems.
• Document and escalate consumer inquiries when necessary.

Skills

Software Development

C / C++

Problem Solving

Communication

Customer Service

Education

Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering

Tools

GCC

GDB

SVN

Git

JIRA

Jenkins

Job description

The role of the Systems Software Developer is to deliver professional integration services and solutions for all QNX products. In this role you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues. The Systems Software Developer acts as a consultative partner providing expertise analysis and advice to external customers. The Systems Software Developer will develop and maintain strong working relationships with various internal stakeholders in order to resolve issues that positively impact the customers experience.

Key Accountabilities :

Conducts varied trouble shooting and customer service work related to all QNX products (Networking USB Kernel Multimedia Graphics IDE tools etc). Documents supports and resolves consumer inquiries pertaining to QNX products and escalates to the appropriate parties when required. Collaborates with peers to proactively and reactively resolve technical issue and demonstrates innovative thinking.

Education and Experience

• Post-secondary certificate or diploma in Computer Science Mathematics Engineering or another related field;
• 3-5 years customer service experience in related environment;
• An equivalent combination of education and / or experience may be considered;

Technical Requirements

• Proven software development experience with the C programming language.
• Must have excellent interpersonal and customer service skills;
• Must have excellent written and verbal communication skills;
• Knowledge of shell scripting languages GCC and GDB is considered an asset;
• Familiarity with source versioning problem reporting and constant integration systems (SVN Git JIRA Jenkins);
• Experience working on large projects with high levels of integration would be an asset;
• Excellent problem solving and analytical thinking / innovation including the ability to identify and analyze technical problems;
• Working knowledge of the QNX operating system and embedded software development principles;
• Exceptional time management and multi-tasking skills;
• Proven ability to deal with sensitive matters with a degree of diplomacy tact and confidentiality;
• Hands on experience with embedded systems is an asset;
• Enthusiasm and a desire to learn about new technologies;

Scheduled Weekly Hours :

Required Experience :

Senior IC

Key Skills

Spring,.NET,C / C++,Go,React,OOP,C#,AWS,Data Structures,Software Development,Java,Distributed Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1

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