Senior Systems Software Developer

BlackBerry; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in tech is seeking a Systems Software Developer to deliver integration services for QNX products. In this role, you will handle troubleshooting, customer service, and collaborate with internal teams to enhance customer experiences, leveraging your technical expertise in C programming and embedded systems.

Qualifications

• 3-5+ years customer service experience in a related environment.
• Proven software development experience with the C programming language.
• Working knowledge of the QNX operating system and embedded software development principles.

Responsibilities

• Conducts troubleshooting and customer service work related to QNX products.
• Documents, supports, and resolves consumer inquiries.
• Collaborates with peers to resolve technical issues.

Skills

C programming

Customer service

Problem Solving

Analytical Thinking

Interpersonal Skills

Written Communication

Verbal Communication

Multi-tasking

Education

Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering

Tools

GCC

GDB

SVN

Git

JIRA

Jenkins

Job description

Worker Sub-Type:

Regular

Job Description:

Job Summary:

The role of the Systems Software Developer is to deliver professional integration services and solutions for all QNX products. In this role you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues. The Systems Software Developer acts as a consultative partner providing expertise, analysis and advice to external customers. The Systems Software Developer will develop and maintain strong working relationships with various internal stakeholders, in order to resolve issues that positively impact the customers experience.

Key Accountabilities:

Conducts varied trouble shooting and customer service work related to all QNX products (Networking, USB, Kernel, Multimedia, Graphics, IDE, tools, etc…). Documents, supports and resolves consumer inquiries pertaining to QNX products and escalates to the appropriate parties when required. Collaborates with peers to proactively, and reactively resolve technical issue and demonstrates innovative thinking.

Education and Experience

• Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering, or another related field;
• 3-5+ years customer service experience in related environment;
• An equivalent combination of education and/or experience may be considered;

Technical Requirements

• Proven software development experience with the C programming language.
• Must have excellent interpersonal and customer service skills;
• Must have excellent written and verbal communication skills;
• Knowledge of shell scripting languages, GCC and GDB is considered an asset;
• Familiarity with source versioning, problem reporting and constant integration systems (SVN, Git, JIRA, Jenkins);
• Experience working on large projects with high levels of integration would be an asset;
• Excellent problem solving and analytical thinking/innovation, including the ability to identify and analyze technical problems;
• Working knowledge of the QNX operating system and embedded software development principles;
• Exceptional time management and multi-tasking skills;
• Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;
• Hands on experience with embedded systems is an asset;
• Enthusiasm and a desire to learn about new technologies;

Scheduled Weekly Hours:

40