Senior Systems Analyst (Dynamics 365 CRM/ERP)

Grant Thornton; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading professional services firm, Grant Thornton, seeks a Senior Microsoft D365 Technical Analyst in Toronto. In this role, you'll maintain and support Dynamics 365, designing tailored solutions and ensuring system performance. Enjoy a collaborative culture focused on professional growth and community impact.

Benefits

Profit sharing

Flex days

RRSP contributions

Firmwide holiday closure

Wellness benefits

Concierge-like benefits

Work from anywhere in Canada during summer

Qualifications

• 5+ years experience in IT Enterprise System administration.
• 3+ years with Microsoft Dynamics 365 and Power Platform.
• Proficient in customizing and configuring Dynamics 365 solutions.

Responsibilities

• Provide level 2 technical support and troubleshooting for Dynamics 365.
• Design, configure, and customize Dynamics 365 solutions.
• Collaborate with stakeholders to ensure successful project delivery.

Skills

Problem-solving

Communication

Collaboration

Attention to detail

Education

Microsoft Dynamics 365 certifications

Tools

Microsoft Power Automate

Azure DevOps

Git

Job description

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

We are seeking a skilled IT professional with a focus on Microsoft Dynamics 365 ERP systems to join our dynamic team. The ideal candidate will be responsible for administration, maintenance and support of the Microsoft Dynamics 365 environment. The role involves ensuring the system’s optimal performance, security and reliability. This role requires a deep understanding of Microsoft Dynamics 365, Power Platform and SQL.

As a Senior Microsoft D365 Technical Analyst your responsibilities will include:
• Provide level 2 technical support and troubleshooting for Dynamics 365 applications
• Analyze business requirements and translate them into technical specifications for Microsoft Dynamics 365
• Design, configure, and customize Dynamics 365 solutions to meet business needs
• Assist with the implementation of integrations between Dynamics 365 and other systems
• Collaborate with business stakeholders, developers, and other IT team members to ensure successful project and enhancement delivery
• Troubleshoot system behavior anomalies, determine root cause, and the appropriate technical resolution
• Stay updated with the latest Dynamics 365 features and updates to recommend improvements and optimizations
• Follow change management processes, including the creation and review of change requests
• Ensure compliance with security policies and best practices
• Create and maintain technical documentation, including system architecture, design specifications, and user guides
• Provide operational activities when required after-hours and on weekends
• Other relevant duties as assigned and required

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Senior Microsoft D365 Technical Analyst? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
• 5+ years professional experience in IT Enterprise System administration
• 3+ years proven experience with Microsoft Dynamics 365 and Power Platform administration
• Strong knowledge of Microsoft Dynamics 365 modules, including Sales, Marketing, and Project Operations
• Proficiency in customizing and configuring Dynamics 365 solutions
• Experience with Dynamics 365 integration tools and techniques
• Proficiency in scripting languages such as PowerShell
• Experience managing automated workflows using Microsoft Power Automate
• Familiarity with DevOps practices and tools, including Azure DevOps, Git, and CI/CD pipelines
• Excellent problem-solving skills and attention to detail
• Effective communication and collaboration skills
• Microsoft Dynamics 365 certifications are a plus

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Are you ready to Discover Your Purple?

#LI-Onsite