Dynamics 365 CRM Solution Architect@Hybrid_Canada

BURGEON IT SERVICES; Toronto; Hybrid; CAD 110,000 - 130,000; Full time

Job summary

BURGEON IT SERVICES seeks a Dynamics 365 CRM Solution Architect for a hybrid role in Toronto, offering an engaging opportunity to design data models and develop integration solutions. Ideal candidates will possess extensive experience with Dynamics D365 CRM and a strong background in data governance and analytics, while contributing to key projects with significant impact.

Qualifications

• Minimum 6 years of experience in Dynamics D365.
• Experience in designing data models and ingestion pipelines.
• Strong capabilities in API development and data governance.

Responsibilities

• Design scalable data models and document data pipelines for D365.
• Develop data connectors to support behavioral and CRM data.
• Collaborate with teams to ensure data consistency across systems.

Skills

Microsoft Dynamics D365 CRM

Data Modeling

Integration Development

API Development

Analytics

Education

Bachelor's degree or foreign equivalent

Tools

Power Query

Azure Data Factory

Job description

Dynamics 365 CRM Solution Architect@Hybrid_Canada

Dynamics 365 CRM Solution Architect@Hybrid_Canada

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Business Development Manager at BURGEON IT SERVICES

Role: Dynamics 365 CRM Solution Architect

Location: Toronto, Canada

Hybrid

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Mandatory Skills:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

• At least 6 years of experience in Microsoft Dynamics D365 CRM

Design and document scalable data models and data ingestion pipelines for D365 Customer Insights (CI: Data).

Develop architectural diagrams that map key entities and customer touchpoints between D365 Sales (Contacts, Opportunities, Activities), Motion.com (Web visits, carts, form fills), ERPs: eCOS & Epicor Prophet21 (Orders, Invoices, Product Lines, Customer Hierarchy)

Establish identity resolution strategies to unify customer profiles across systems.

2. Integration Development

Develop data connectors and ingestion pipelines (Power Query, Azure Data Factory, APIs) to feed CI Data.

Configure real-time and batch ingestion of behavioral, transactional, and CRM data.

Collaborate with ERP and web teams to expose APIs or SFTP pipelines as needed for CI ingestion.

3. CI: Journeys Configuration

Set up event triggers and customer journeys within D365 CI: Journeys for targeted marketing and lifecycle automation.

Integrate journey orchestration with D365 Marketing or 3rd-party systems (e.g., email, SMS, site personalization).

4. Security & Governance

Implement and document role-based access, data sensitivity labels, and consent management.

Partner with IT Security and Compliance to ensure adherence to Motion’s data governance policies.

5. Cross-System Alignment & Enablement

Collaborate with CRM, ERP, and Web teams to align data definitions, business rules, and ownership.

Support Power BI team by enabling enriched CI datasets for analytics and segmentation.

Conduct workshops and training sessions for Marketing, Sales Ops, and Data Analysts on CI capabilities and usage.

6. Operational Support & Iteration

Monitor data ingestion jobs, health of connections, and data refresh schedules.

Implement error logging, retry logic, and alerting mechanisms for data pipelines.

Support agile delivery via Azure DevOps or similar, including participation in backlog grooming and PI Planning.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

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