Senior Systems Analyst

Cynet Systems; Whitby; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology firm is seeking a Senior Systems Analyst to provide expertise in the development and implementation of critical I&IT solutions in the public sector. The ideal candidate will have over 5 years of experience in systems analysis, technical advice, and project coordination. Responsibilities include ensuring compliance with policies, integrating systems for emergency services, and leveraging technology for improved service delivery.

Benefits

Professional development and training

Flexible working environment

Qualifications

• 5+ years of experience in systems analysis and design.
• Experience with critical environments and public safety projects.
• Knowledge of data & telecommunications engineering.

Responsibilities

• Provide senior technical expertise in I&IT solutions.
• Analyze results and make cost-benefit analyses.
• Support systems integration for emergency services.

Skills

Systems Analysis

Project Coordination

Problem Resolution

Change Management

Technical Communication

Education

Technical diploma or degree in electronics technology

Tools

Radio Frequency Test Equipment

IP Based Telephony

Public Safety Dispatch Systems

Job description

• Provide senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of a diverse range of cost effective I&IT solutions.
• Provide technical advice to clients and leverage Public Sector I&IT solutions and applications to meet program / service goals and objectives ensuring efficiency
• A technical diploma or degree in electronics technology from a recognized technical institute / college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering or an equivalent combination of education and practical experience.
• Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards.
• Ability to analyze results and make cost benefit analysis.
• Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer.
• Knowledge of basic vehicle electrical systems relative to radio installation and problems.
• Desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals.
• Personal computer technologies and operating systems.
• Local Area Network and various network topologies / configurations.
• Server operating system configurations and services and domain architectures such as : Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions.
• Personal computer security threats and solutions.
• Public Sector, client, Ministry and Branch policies, guidelines and directives for use and support of information technology, and within recognized systems management practices and procedures to ensure compliance in all technical support and services provided to the CACC.
• Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients' business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs / priorities of clients.
• CACC systems integration and interface requirements to support continued interoperability of all systems and services
• Understanding of emergency health services including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with / delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
• IT training techniques to participate and assist in the delivery of training to users and vendors and to develop training materials.
• Systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
• Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.
• Telecommunications installation, configuration, testing, and diagnostic procedures, tools and equipment (e.g. wattmeter, voltmeter, tone generator, GUI-based and DOS / Character based applications) and vehicle electrical systems relative to radio installations and problems to coordinate / perform installations, configurations, testing and maintenance as an on-site technical expert.
• Knowledge of and can interpret and apply relevant sections of related legislation (e.g. the Ambulance Act, Personal Health Information Protection Act).

Must Haves :

• 5+ years of experience as a systems analyst.
• Experience with the projects related to 24x7 critical environments and operations,
• Experience working in the PSRN project.

Experience and Skill Set Requirements :

Core Skills - 40% :

• Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage servers and applications.
• Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance.
• Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering.
• Experience with Local Area Network and various network topologies / configurations
• Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
• Ability to use basic Radio Frequency test equipment such as multimeter, voltmeter, system monitor or analyzer.

Technical Skills - 30% :

• Knowledge of server and network technologies, hardware and facilities requirements (data centres) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions.
• Experience with IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions.
• Experience with VHF and UHF radio technologies.
• Experience with public safety dispatch systems integration and interface. requirements to support continued interoperability of all systems and services.

Analytics - 15% :

• Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans.
• Analytical and problem solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware.
• Experience in working on multiple projects at the same time and on multi-year projects.

Communications - 15% :

• Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases.
• Interpersonal skills to explain technology solutions and recommendations.
• Strong verbal and written communication skills, interpersonal and negotiation skills.
• A demonstrated team player with a proven track record for meeting deadlines.