Senior Support Engineer

Employer Industry: Health Technology

Why consider this job opportunity:

1. Flexible PTO and competitive pay
2. RRSP match and stock options to invest in your future
3. Customizable benefits including flexible coverage and paramedical services
4. Discounts on wellness products through Fullscript
5. Continuous learning opportunities with a training budget and company-wide initiatives
6. Hybrid and remote work flexibility

What to Expect (Job Responsibilities):

1. Build and maintain GraphQL API endpoints for integrating CRM systems, chatbots, and other support tools
2. Optimize support workflows by developing automation, self-service tools, and AI-powered support enhancements
3. Collaborate with Engineering and external contractors to scope, plan, and implement technical projects
4. Diagnose and resolve complex technical issues related to orders, platform functionality, and integrations
5. Mentor the Technical Support team, providing expertise and documenting solutions

What is Required (Qualifications):

1. 5-6 years of experience in a Support Engineering, Technical Support, or similar role within a SaaS, e-commerce, or tech-driven environment
2. Strong API expertise, particularly with GraphQL, and experience building and integrating API endpoints
3. Experience with object-oriented programming, with Ruby experience preferred
4. Hands-on experience with chatbot and AI-powered support platforms
5. Proven ability to diagnose and resolve technical issues while working cross-functionally

How to Stand Out (Preferred Qualifications):

1. Experience working within a customer support organization and understanding the impact of technical solutions on agent efficiency
2. Familiarity with incident management tools, GitLab, SQL, and debugging workflows
3. Experience in health tech, e-commerce, or SaaS-based platforms

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