Senior Strategy & Business Operations Analyst

SurveyMonkey; Ottawa; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading company in survey technology seeks a Senior Strategy & Business Operations Analyst to join their Go-To-Market team in Ottawa. This role offers high visibility and is essential for company growth, requiring expertise in data analysis, financial strategy, and cross-functional collaboration. Candidates should have at least 3 years of relevant experience, advanced Excel skills, and a proactive approach to solving complex business challenges.

Benefits

Inclusive workplace initiatives

Learning and development opportunities

Annual holiday refresh

Opportunity for remote work

Qualifications

• 3+ years of experience in business operations or strategy.
• Strong Excel proficiency, including advanced modeling.
• Moderate SQL proficiency required for data analysis.

Responsibilities

• Serve as a trusted business partner to senior stakeholders.
• Collaborate on experiments and analyze financial impacts.
• Drive quarterly forecasts and annual planning.

Skills

Cross-functional collaboration

Stakeholder management

Financial acumen

Data analytics

Problem-solving

Project management

Job description

Senior Strategy & Business Operations Analyst

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com .

What we’re looking for

We’re looking for a Senior Strategy & Business Operations Analyst to join our Go-To-Market team, supporting SurveyMonkey’s Self-Serve business. In this high-impact, highly visible role, you’ll act as a strategic partner to senior leaders across product, marketing, BI/DE, and finance—helping to uncover insights, solve complex business challenges, and drive execution across key growth initiatives.This is a unique opportunity to work on some of the company’s most critical levers, offering a steep learning curve, cross-functional exposure, and a direct connection between your work and company-wide outcomes.

What you’ll be working on

• Serve as a trusted business partner to senior stakeholders across the Self-Serve org, translating complex data into clear, actionable insights.
• Collaborate closely with the product team on control/treatment experiments, such as new feature rollouts, price changes, and usage limits, by analyzing the financial impact of tests and providing a go/no-go recommendation on whether initiatives should be scaled across the business.
• Partner cross-functionally with marketing, BI/DE, and finance teams to shape go-to-market strategy, uncover growth opportunities, and address business risks.
• Build scalable reporting and frameworks to monitor KPIs such as signups, conversion rates, AOV, LTV, ARR, and bookings.
• Drive quarterly forecasts, annual planning, and long-range modeling in partnership with Finance, aligning financial targets with strategic objectives.
• Contribute to executive and Board-level deliverables by synthesizing performance drivers, risks, and recommendations.
• Lead or support high-impact initiatives to improve business performance, often with limited structure or precedent.

We’d love to hear from people with

• 3+ years of experience in business operations, strategy, data analytics, or FP&A—ideally in a product-led or growth-oriented environment.
• Demonstrated strength in cross-functional collaboration and stakeholder management, with a proactive and solutions-oriented approach.
• Advanced Excel proficiency is required—including experience with dynamic modeling, scenario planning, index/match/lookups, pivot tables, and nested formulas.
• Moderate SQL proficiency is required—you should be comfortable using existing data tables to access information. You’re comfortable navigating data tables, writing queries with joins, filters, and aggregations to independently explore questions and derive insight.
• Strong financial and business acumen, with the ability to connect performance metrics to strategic outcomes.
• Excellent written and verbal communication skills—able to influence across levels by simplifying the complex.
• A continuous improvement mindset—always looking to automate, optimize, and challenge the status quo.

#LI-remote

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service , learning and development opportunities like Curiosity Week , and our C.H.O.I.C.E Fund .

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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