Senior Specialist, Virtual Care

Island Health; Electoral Area A; On-site; CAD 108,000 - 155,000; Full time

Job summary

Island Health is seeking a Senior Specialist for Virtual Care to lead strategic plans and integrate virtual care services across multiple sites. You will collaborate with regional managers, care teams and public stakeholders to advance the program and ensure alignment with quality systems and organizational direction.

The role requires clinical or health informatics experience, strong change management skills, and the ability to drive projects and policies that support innovative care delivery.

Qualifications

• Master’s degree in a related health discipline (Nursing, Health Information Science, or patient care/clinical specialty) and at least 7 years in healthcare, including leading computer technology integration.
• Strong interpersonal, verbal and written communication abilities.
• Experience leading change management and implementation of virtual care strategies.

Responsibilities

• Lead development and enhancement of strategic and operational plans for Virtual Care Services.
• Collaborate with regional leaders, care providers and public to advance the strategic plan.
• Develop policies, procedures and guidance to build virtual care capabilities across care delivery.
• Assess trends, conduct impact analyses and build strategies and business cases.
• Represent Island Health in provincial and local committees and support core operations evolution.

Skills

Interpersonal skills

Verbal communication

Written communication

Project planning

Analytical thinking

Stakeholder management

Team leadership

Change management

Organizational skills

MS Office proficiency

Education

Master’s degree in a health discipline

Job description

Senior Specialist, Virtual Care - (238112)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

8:00 AM - 4:00 PM with option for EDO rotation

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$55.46 - $79.72

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Dec. 21 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Senior Specialist, in collaboration with either the Regional Manager or the Project Director, is responsible to lead the development and enhancement of strategic and operational plans that continuously improve and integrate the Virtual Care Services vision and mandate into the practice and culture of the organization, while preserving alignment with Quality Systems and organizational strategic direction for excellence in care and service.

The Senior Specialist liaises, educates and collaborates with departmental, organizational and provincial leaders, care and service providers and members of the public to advance and execute the Virtual Care Services strategic plan and activities in alignment with organizational priorities. This includes developing departmental and corporate policies, procedures and guidance tools that build virtual care-conscious practice capacity across the spectrum of care and service delivery.

The Senior Specialist assesses virtual care trends that could affect the organization, conducts impact analyses and develops strategies, business cases and plans to ensure the organization remains current and responsive to larger systems influences.

The Senior Specialist assists the Regional Manager or Project Director to innovatively and continuously improve and evolve the core operations and mandate of the department and represents the Regional Manager or Project Director and Island Health in provincial and local committees.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a Master's degree in a related health discipline such as Nursing, Health Information Science, or patient care/clinical related specialty and a minimum of seven (7) years' experience in a health care environment, including extensive experience leading the integration of computer technologies in clinical practice, regional policy and practice development and in establishing integrated clinical/systems environment through clinical change management methodologies.

Skills And Abilities

• Effective interpersonal, verbal, and written communications skills.
• Ability to handle sensitive corporate and personnel information
• Experience in planning, directing and controlling projects
• Demonstrated knowledge of new trends in Virtual Care
• Senior analytical skills and understanding of analytical techniques and concepts; ability to gather and analyse complex operations and information flows and processes to facilitate decision-making
• Demonstrated ability to establish and maintain effective working relationships with a variety of stakeholders including technical, operational and vendor staff while exercising professionalism, tact, confidentiality and discretion.
• Demonstrated ability to work independently or as part of a team
• Change oriented and possesses an attitude of continuous improvement.
• Self-motivated, able to work with minimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner.
• Strong organizational and time management skills
• High degree of proficiency with standard MS Office suite and advanced features of office computer applications such as Microsoft Word, PowerPoint, Excel, and Visio
• Ability to coach, facilitate and lead others
• Physical ability to perform the duties of the job

This role will provide clinical expertise and leadership to support the design, implementation and ongoing improvement of virtual care technology services, ensuring solutions reflect clinical practice, workflows, patient needs and safe, effective care delivery.Clinical experience or background is highly preferred, as this role requires a strong understanding of healthcare environments and patient care workflows. Experience with evaluation is considered an asset.The salary range for this position is $108,147 (min) to $135,184 (midpoint) to $155,461 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity.