Senior Specialist, Research and Insights

BCLC; Vancouver, Kamloops; Híbrido; CAD 88.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working model

Wellness programs

Play It Forward volunteer program

30 days annual leave

Descripción de la vacante

BCLC seeks a Senior Specialist, Research and Insights to guide primary market research and business intelligence across the organization. You’ll consolidate strategic metrics to support decision-making and help mature the Research and Insights function through strong client management and analytics delivery.

You will build relationships with business units to deliver actionable consumer insights and collaborate with cross-functional teams to drive enterprise initiatives.

Formación

• A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.)
• CMRP or MRIA course work is an asset
• 4 to 6 years progressively responsible experience in market or customer research
• Prior experience with Customer Insight and Analytical Business Planning is an asset
• An equivalent combination of education and experience may be considered

Responsabilidades

• Consults with and influences business stakeholders, communicates needs and presents insights to executives
• Provide business planning support on initiatives, budget and process management between department and analytics teams
• Acts as an expert advisor in development and execution of primary research and market indicators analysis
• Develops proactive, relevant insights across the organization using market research and analytics
• Guides team on research methodologies and client engagement to support objectives
• Builds strong client relationships, especially in finance, performance, marketing and operations
• Collaborates with EBI team to leverage BI data with research insights
• Advices on business planning, budgeting and procurement processes
• Supports development of strategies for achieving business objectives
• Supports enterprise initiatives to increase customer understanding at BCLC

Conocimientos

Stakeholder management

Data interpretation

Presentation skills

Cross-functional collaboration

Project management

Statistical analysis

Business intelligence

Educación

Bachelor’s or diploma in business/economics/statistics

CMRP or MRIA asset

4–6 years market/customer research

Experience in customer insight

Equivalent combination of education/experience

Herramientas

Qualtrics

BI dashboards

Reporting tools

Descripción del empleo

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 2940 Virtual Way, Vancouver
• 74 Seymour Street W, Kamloops

This is a 15 Months, Full Time opportunity

Expected Salary Range: $87,530.00 - $109,414.00 - $136,768.00

• Our typical hiring range will be +/- 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary

The Senior Specialist, Research and Insights supports and guides the development and execution of insight generation across the organization through primary market research and business intelligence and reporting solutions. The role manages the consolidation of strategic, market and customer performance metrics insights to assist with organizational-wide strategic decision-making. This role is instrumental in developing the Research and Insights team function within the organization through strong client management and relevant research and analytics insight delivery. The Senior Specialist acts as a consultative partner and builds relationships with all business units in the area of consumer insight and market intelligence.

Key Accountabilities

• Consults with and influences business stakeholders, understands their needs, clearly communicates this direction to internal team members, and makes presentations of complex concepts to an executive audience as required.
• Provide business planning support on initiatives, budget and process management between the department and analytics teams.
• Acts as an expert advisor in the development and execution of primary research and provides analysis of market and economic indicators, assessing their potential impact and supporting the organization’s ability to address competitive challenges, opportunities and risks.
• Develops proactive, relevant and actionable insights across the organization using market research and analytics.
• Provides guidance, support and knowledge sharing to team members on research methodologies and client engagement to support corporate and departmental objectives.
• Proactively develops strong relationships with clients, in particular those responsible for financial and business planning, business performance management, marketing and operations. Facilitates client discovery meetings to understand information needs.
• Plays a key role in fostering strong working relationship with other EBI team members to leverage BI data with Research information to generate insights.
• Provides recommendations on business planning/prioritization, annual budget, departmental process and policies, including procurement; identifies gaps and provides creative solutions to enhance departmental processes.
• Supports the Manager, Research & Insights with the development of strategies and plans for supporting the achievement of business objectives while working closely with stakeholders.
• Supports enterprise strategic initiatives related to increasing customer understanding at BCLC.

Education and Experience

• A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.
• Certified Market Research Planner (CMRP) or course work completed from the Market Research Intelligence Association (MRIA) is an asset;
• 4 to 6 years progressively responsible experience in market or customer research;
• Prior experience with Customer Insight and Analytical Business Planning is an asset;
• An equivalent combination of education and experience may be considered.

Technical Requirements

• Proven project management and time management skills and the ability to manage multiple priorities;
• Proven ability to simplify complex sets of data to create understanding and to work with large amounts of information to provide actionable insights;
• Excellent interpersonal and relationship-building skills;
• Experience managing cross-functional projects and supplier relations;
• Experience in analyzing data, using statistical tools such as Qualtrics and in designing reporting solutions including dashboards, portals, and report objects;
• Excellent verbal and written communication skills, including strong presentation skills;
• Excellent attention to detail;
• Proven experience in influencing and helping business stakeholders to frame their business problems and BI needs;
• Excellent understanding of analytical concepts and problem solving skills;
• Proven experience in gathering business requirements needed for successfully developing and supporting business intelligence applications;
• Demonstrated ability to develop technical documentation and explain complex information in an effective manner;
• Demonstrated experience with balanced scorecard/ KPI measurement an asset;
• Understanding of the gaming industry and BCLC’s suite of games would be an asset.

What’s In It For You

• Robust wellness programs to enhance your physical, mental, social, financial and career well being
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Our Play It Forward program provides volunteer hours for our people each year
• See all our rewards here

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: [e-mail] .

All candidates must be at least 19 years of age and legally eligible to work in Canada