Senior Specialist, Content Design

Mastercard; Toronto; On-site; CAD 83,000 - 132,000; Full time

Job summary

Mastercard in Toronto is seeking a Senior Specialist, Content Design to shape information architecture and UX copy for payments products within Foundry/CX&D. The role is based in Toronto and involves collaborating with product experience, designers, researchers, and product managers to deliver customer-centric content.

You will develop content strategies, write concise UI copy, facilitate workshops, and produce documentation to help customers implement Mastercard solutions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Demonstrated expertise in managing content design workflows using best‑practice methods to craft and validate solutions.
• Ability to proactively and independently drive work forward, setting expectations, communicating effectively, managing approvals, and influencing stakeholders.

Responsibilities

• Develop narratives, creating information architectures, writing UX copy, testing content, etc.
• Serve on a multi-disciplinary team focused on B2B2C products
• Develop content strategies for digital experiences, using research and testing to inform decisions and creating documentation to show your work
• Write consistent, concise and accessible UI copy
• Facilitate workshops and brainstorming sessions as part of a collaborative product development process
• Scope work appropriately and demonstrate a strong understanding of best practices in content strategy and UX writing
• Develop documentation that helps our customers successfully implement products.
• Actively contribute to the internal CX&D community, promoting exchange of learning, best practices and new ideas.

Skills

Content design

UX writing

Information architecture

Stakeholder management

Workshop facilitation

Education

Bachelor's degree or equivalent

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Content Design

Overview

We are looking for a Content Designer who’s interested in applying their expertise to new payments products. The ideal candidate has experience in content strategy and UX writing, drives effective decision making, thrives in a dynamic, collaborative environment, and seeks to learn and grow. The position is based in Toronto.

Role

You’ll join a Content Design team within the Customer Experience and Design team, part of Mastercard’s Foundry, an interdisciplinary group driving innovation and design thinking forward within the company. We work on B2B2C products that power Mastercard’s ability to deliver differentiated solutions for our customers and theirs. In close collaboration with product experience and visual designers, researchers, strategists and product managers, your job is to help ensure that our products are customer‑centric. You’ll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story.

In This Role You'll

• Develop narratives, creating information architectures, writing UX copy, testing content, etc.
• Serve on a multi-disciplinary team focused on B2B2C products
• Develop content strategies for digital experiences, using research and testing to inform decisions and creating documentation to show your work
• Write consistent, concise and accessible UI copy
• Facilitate workshops and brainstorming sessions as part of a collaborative product development process
• Scope work appropriately and demonstrate a strong understanding of best practices in content strategy and UX writing
• Develop documentation that helps our customers successfully implement products.
• Actively contribute to the internal CX&D community, promoting exchange of learning, best practices and new ideas.

All About You

• Bachelor’s degree or equivalent practical experience .
• Demonstrated expertise in managing content design workflows using best‑practice methods to craft and validate solutions.
• Ability to proactively and independently drive work forward, setting expectations, communicating effectively, managing approvals, and influencing stakeholders.
• Superb writing and communications skills; expert storyteller.
• Able to set clear objectives and manage competing priorities in a fast‑paced, fluid environment.
• Strong interpersonal skills with the ability to influence strategic direction and cross‑functional stakeholders.
• Experience in the financial space (ideally payments) and/or B2B2C products.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD