Senior Specialist, Network Operations (Incident Control)

Metrolinx; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Metrolinx in Toronto seeks a Senior Specialist for the NOC Incident Control team to coordinate and support incident response activities across the transit network. You will monitor, triage and manage incidents, directing internal and external resources and ensuring documentation of actions and impacts.

You will provide critical operational leadership during incidents and service disruptions, contributing to safe, reliable, and customer-focused transit services in the Greater Toronto and Hamilton

Qualifications

• Experience coordinating incident responses across complex networks.
• Ability to assess threats, hazards and risks and prioritize actions.
• Proven leadership during incidents and service disruptions.

Responsibilities

• Coordinate incident responses across Metrolinx network to ensure timely, risk-based action.
• Receive and triage safety, security and operations incidents; escalate when needed.
• Monitor service disruptions and advise on risk mitigation and continuity.
• Prepare incident reports and summaries with accurate details and impacts.
• Maintain real-time awareness using CCTV, alarms and emergency comms.
• Lead development and quality assurance of logs, safety entries and communications.

Skills

Incident coordination

Crisis management

Risk assessment

Operational leadership

Communication

Situational awareness

Tools

CCTV systems

Emergency comms systems

Job description

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This is a contract position – up to 12 months.

The NOC Incident Control team is seeking a Senior Specialist to coordinate and support incident response activities across the Metrolinx operating network. This role is responsible for monitoring, assessing, triaging, and managing emerging incidents; coordinating internal and external response resources; and ensuring accurate documentation of response actions and operational impacts. The Senior Specialist provides critical operational leadership during incidents and service disruptions, contributing to the safe, reliable, and customer-focused delivery of transit services throughout the Greater Toronto and Hamilton Area (GTHA).

What will I be doing?

• Coordinate and direct operational responses of incidents, emergencies, and service disruptions across the Metrolinx operating network, ensuring an effective, timely, and risk-based response.
• Receive, assess, prioritize, and triage complex safety, security, and operational incidents, identifying actual and emerging threats, hazards, and risks requiring immediate response or escalation.
• Monitor and assess network disruptions, service impacts, and evolving operational risks, providing informed recommendations to support incident response, risk mitigation, and service continuity.
• Prepare incident reports, briefings, and summaries, ensuring accurate documentation of incident details, actions taken, and operational impacts.
• Monitor network operations and service conditions across Metrolinx and transportation partners through CCTV, telecommunications systems, emergency alarms, UHF radio systems, and Text-For-Help, maintaining situational awareness of system-wide activities.
• Maintain real-time awareness of operational resources, critical infrastructure, emergency services, transit partner operations, and network status to support informed decision-making during incidents.
• Lead the development, maintenance, and quality assurance of Control Logs, MySafety entries, incident records, and internal communications.
• Ensure the continuous availability and effectiveness of 24/7 emergency communications channels for customers, employees, contractors, and external stakeholders.
• Develop, review, and enhance job aids, standard operating procedures, operational policies, and incident management processes to support continuous improvement initiatives.
• Provide coaching, mentorship, and operational guidance to Incident Control