Senior Specialist, IT Service Management

BDO Canada; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in financial services is seeking a Senior Specialist in IT Service Management to leverage expertise in ServiceNow. The role involves acting as the key liaison for ITSM initiatives and driving process improvements, aligned with a commitment to professional growth and community engagement.

Benefits

Competitive compensation

Flexible benefits

Commitment to diversity and inclusion

Qualifications

• Minimum 3 years of ServiceNow development and platform management experience.
• Knowledge of networks and ITILv3-based ITSM processes.

Responsibilities

• Provide technical expertise in ServiceNow platform management and configuration.
• Translate business requirements into technical deliverables.
• Drive continuous improvement in ITSM processes and tools.

Skills

Strong scripting skills

Excellent communication

Analytical skills

Time management skills

Education

Degree or diploma in Software Engineering, Computer Science, Business Administration

ServiceNow CSA / CIS certification

ITIL v3 Foundation certification

Tools

ServiceNow

MS Office Suite

Job description

Senior Specialist, IT Service Management

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Role Overview

We are seeking a Senior Specialist, IT Service Management (ITSM) to provide expertise in the analysis, design, implementation, and maintenance of the ServiceNow platform. The role involves acting as the main liaison between BDO IT, ServiceNow, and the ITSM integrator, translating business needs into technical solutions, and supporting the IT strategy through budgeting, forecasting, and continuous improvement initiatives.

Key Responsibilities

• Provide technical expertise in ServiceNow platform management and configuration.
• Ensure alignment of ServiceNow initiatives with BDO’s strategic roadmap.
• Act as a liaison between internal teams, ServiceNow, and ITSM partners.
• Translate business requirements into technical deliverables, including workflows, modules, and integrations.
• Document changes and ensure compliance with platform standards.
• Support budgeting, forecasting, and strategic planning for ITSM tools.
• Stay informed on industry trends to inform decision-making.
• Drive continuous improvement in ITSM processes and tools.

Qualifications

• Degree or diploma in Software Engineering, Computer Science, Business Administration, or related field.
• ServiceNow CSA / CIS certification, ITIL v3 Foundation certification, with experience in ITSM frameworks.
• Minimum 3 years of ServiceNow development and platform management experience.
• Strong scripting skills, especially in Java.
• Knowledge of networks and ITILv3-based ITSM processes.
• Proficiency with MS Office Suite.
• Excellent communication, analytical, and time management skills.

Why Join BDO?

BDO offers a people-first culture that values professional growth, community involvement, competitive compensation, flexible benefits, and a commitment to diversity and inclusion. We support your success through ongoing learning opportunities and community engagement.

Application Process

Click “Apply now” to submit your resume. We look forward to your application and the opportunity to make a positive impact together.

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Senior It Specialist • Toronto, ON, Canada