Senior Specialist, Customer Demand Planning

Natural Factors; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sr. Specialist II, Customer Demand Planner to join their dynamic team. This role is crucial in managing the supply chain processes, from forecasting to order fulfillment, and optimizing inventory levels. You'll collaborate with various teams to ensure accurate forecasts and supply objectives. If you're passionate about supply chain management and eager to make a significant impact in a fast-paced environment, this opportunity is perfect for you. Enjoy a competitive salary, fantastic perks, and a supportive work culture that values creativity and diversity.

Benefits

Fantastic employee discount on all products

Employer paid Medical and Dental coverage

Free on-site gym

Subsidized Cafeteria

4-day in-office work schedule

Tuition Reimbursement

Employee Referral program

Virtual Pet Care

Additional Well Being Days

Qualifications

• Minimum 5 years’ relevant experience in supply chain and inventory management.
• Strong skills in Microsoft Office, especially PowerPoint and Excel.

Responsibilities

• Manage CPFR & PSI process from forecasting to order fulfillment.
• Utilize global systems for creating forecasts and managing supply plans.
• Coordinate with sales and logistics to ensure on-time delivery.

Skills

Microsoft Office (PowerPoint, Excel)

Interpersonal Skills

Communication Skills

Process Improvement

Education

Bachelor's Degree

Supply Chain Management Designation (CSCMP, APICS)

Job description

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks

• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role And Responsibilities

The Sr. Specialist II, Customer Demand Planner is a fast-paced, challenging position in SCM, responsible for managing the CPFR & PSI process from forecasting to order fulfillment, optimizing WOS, and all key areas under multiple account portfolios to achieve the best operations and inventory position. It works closely with customers, sales, operations, logistics, and other key partners to establish accurate account level forecasts and supply objectives. The role involves demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring, and supply procurement.

• Utilize Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using PSI Analysis.
• Translate Account Level details into CPFR working documents for weekly consensus review with sales and customers regarding projections, inventory, S/O expectations, WOS, EOH, etc.
• Host or attend weekly CPFR meetings to review purchase orders, sales trends, future S/O expectations, product transitions, promotional material, and account issues; recommend strategic countermeasures as needed.
• Participate in weekly/bi-weekly Product Management and Sales Consensus meetings and develop related supply plans.
• Coordinate with merchandising for display, demo refresh, or installation to meet SOPs.
• Oversee supply allocations to customer orders daily, ensuring fulfillment targets are met.
• Create weekly SOP/DS 8-week horizon supply vs. demand files and manage +3 week RDD expectations.
• Ensure proper product allocation for order fulfillment, maximize allocation to OOS, and review dead stock opportunities.
• Manage DS rolling SOP with factory and diversion of DS production to HUB, creating MPOs when necessary.
• Work with logistics to manage on-time delivery (OTD), review shipments, and minimize inventory gaps.
• Review forecasts and performance for major accounts like The Home Depot and Costco at SKU level for decision-making.
• Manage revenue expectations based on purchase orders and escalate risks to senior leadership.
• Adjust shipment planning to reduce excess inventory and ensure compliance.
• Participate in process improvements, automation, and KPI management.

Requirements

Skills and Qualifications

• Bachelor’s degree preferred
• Supply Chain Management Designation (CSCMP, APICS) preferred

Knowledge

• Strong Microsoft Office skills, especially PowerPoint and Excel
• Interpersonal skills to interact across organizational levels
• Excellent oral and written communication skills
• Process improvement skills

Experience

• Minimum 5 years’ relevant experience preferred
• Experience with Supply Chain and inventory management preferred

Samsung is an equal opportunity employer and provides accommodations for applicants with disabilities. If you require accommodations, please inform us during the recruitment process.

We thank you for your interest; only shortlisted candidates will be contacted. We reserve the right to modify or remove job postings at any time.