Senior Specialist - Aircraft Component Repair and Warranty

WestJet Group; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

WestJet Group in Toronto is seeking a Specialist Component Repair and Warranty to liaise with internal and external teams to process warranty and insurance claims, and vendor performance credits.

Key duties include identifying and tracking warranty claims, assessing eligibility, maintaining claim visibility through settlement, and challenging rejected claims with supporting evidence. The role also covers insurance cost recovery and ensuring compliant repair pricing and documentation.

Qualifications

• Knowledge and experience with industry practices and responsibilities.
• Experience in an airline environment, especially aircraft maintenance and warranty topics.
• Familiarity with aircraft component MRO processes, IPC, CMM, AMM, and warranty programs.
• Strong communication skills and ability to work under pressure while maintaining diplomacy.
• Understanding contracting terms to recover costs through performance remedies.
• Technical knowledge of aircraft systems and component repair is an asset.

Responsibilities

• Identify, validate, submit, and track warranty claims with OEMs and repair vendors.
• Assess warranty eligibility based on installation time, hours, cycles, and terms.
• Maintain visibility of claim status from identification to settlement.
• Investigate rejected or partial claims and challenge decisions with evidence.
• Capture and retain technical and commercial documentation to substantiate claims.
• Manage insurance claims and cost recovery related to aircraft damage.
• Review vendor quotes and approvals up to 50,000 per quote.
• Oversee vendor repair quotes and seek cost-effective alternatives without compromising airworthiness.
• Monitor component repair cycle status and ensure timely returns.
• Ensure compliance with part pooling agreements and core returns.

Skills

Strong communication

Attention to detail

Decision making

Team player

Tools

TRAX/eMRO CMTS

MS Office

Job description

Overview of Role:

The successful Specialist Component Repair and Warranty will liaise with internal and external teams to process warranty and insurance claims, and vendor performance credits.

Key deliverables include:

• Identify, validate, prepare, submit, and track warranty claims with OEM's, component manufacturers, and repair vendors to maximize warranty and cost recovery opportunities
• Perform warranty eligibility assessments on removed aircraft components by reviewing time since installation/repair, flight hours/cycles, failure history, contractual warranty terms, modification status, and previous repair documentation
• Maintain visibility of warranty claim status from identification through settlement, including open claims, rejected claims, credits, replacement material, and other recoveries
• investigate rejected, denied, or partially approved warranty claims and work with OEM's and vendors to challenge decisions where supporting technical or contractual evidence exists
• Ensure required technical and commercial documentation is captured and retained to substantiate warranty claims, including removal information, defect descriptions, shop findings, photographs, traceability records, and applicable repair documentation
• Play a key role in managing insurance claims and cost recovery related to aircraft damage
• Ensure orders are created for repairs/overhauls and exchanges are accomplished in accordance with contractual or expected pricing to ensure budget integrity
• Review and approve vendor quotes and invoicing up to an individual approval limit of $50,000 per quote
• Oversee vendor repair quotes and perform thorough due diligence to ensure all applicable warranties are honored. Scrutinize estimates to identify and negotiate down any overcharges, and proactively source more economically favorable repair alternatives without compromising quality and airworthiness standards
• Monitor status of components in the repair cycle and proactively query to ensure parts are returned within the contracted turnaround times and available to support operational requirements
• Manage day to day compliance with aircraft part pooling agreements
• Request, process, and track core returns
• Monitor the clock on all removed components, ensure unserviceable parts are routed from line stations to vendor before contractual return time is exceeded
• Build relationships with OEM's and vendor representatives, and work directly with them as required regarding component repair and overhaul
• Support Technical Operations' continuous improvement initiatives
• Develop a working knowledge of eMRO and the component repair process

*Team members will be assigned duties based on the above responsibilities but during peak times and as required, may be assigned additional responsibilities relating to aircraft warranty, insurance, and claims processing

Experience and qualifications

• Demonstrates knowledge and experience of industry practices and understands the responsibilities associated with the position.
• Experience working within an airline environment particularly aircraft technical operations environment is considered an asset – Aircraft and component repair, aircraft/component warranty, Aviation Insurance, Material etc.
• Working knowledge of:
  • Aircraft component MRO process and contracts
  • Aircraft component IPC, CMM, AMM etc.
  • Boeing Standard Warranty and PSAA programs/processes is considered an asset
  • De Havilland of Canada Standard Warranty program/process is considered an asset
• Strong written and verbal communications skills.
• Ability to work in a fast paced and often high-pressure environment while maintaining composure and diplomacy.
• A meticulous and detail focused team player who possesses the ability to make decisions and work independently as the operation warrants.
• Strong computer skills - MS office Working knowledge of the TRAX/eMRO CMTS.
• Understanding of contracting terms and conditions with the ability to use these to recover costs through available contract performance remedies.
• Technical knowledge of aircraft systems and component repair is considered an asset.
• Aircraft maintenance background (AME) considered an asset.
• Understanding of aircraft maintenance program fundamentals as related to aircraft and component repair considered an asset.
• This position requires work in both an office environment and within a bonded stores/warehouse where safety footwear is required (Company Furnished).
• Lifting and moving of aircraft components and tooling is required. (Up to 20%).
• Position is full-time in office M-F. Based on operational needs a shift schedule providing 7 day per week coverage may be implemented