Senior Solutions Engineer — API & Cloud Integrations

Rootly; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, and vision coverage

3 weeks of vacation plus unlimited sick days

$500 stipend for home office setup

Access to AI tools

Job summary

A pioneering incident management platform is seeking a Solutions Engineer to join their team in Toronto, Ontario. In this role, you will guide customers in implementing solutions, develop best practices, and drive technical discussions with engineering teams. With a focus on REST APIs, cloud platforms, and customer engagement, this role requires 5+ years of experience and strong communication skills. The company offers competitive compensation, comprehensive benefits, and a collaborative work environment.

Qualifications

• 5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.
• Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns.
• Hands-on experience with Infrastructure as Code, ideally Terraform.
• Familiarity with at least one major cloud provider (AWS, GCP, or Azure).
• Proficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go.
• Experience designing and implementing enterprise integrations.
• Proven ability to work cross-functionally with various teams.
• Excellent communication and presentation skills.

Responsibilities

• Guide customers on their journey to success with Rootly.
• Develop best practices and content around Incident Management.
• Collaborate across teams to represent customers’ voices.
• Drive technical conversations with engineering teams.
• Ensure solution requirements are clearly represented.

Skills

REST APIs

Webhooks

Data mapping

Infrastructure as Code

Terraform

Cloud platforms (AWS, GCP, Azure)

JavaScript

Python

Ruby

Go

Job description

A pioneering incident management platform is seeking a Solutions Engineer to join their team in Toronto, Ontario. In this role, you will guide customers in implementing solutions, develop best practices, and drive technical discussions with engineering teams. With a focus on REST APIs, cloud platforms, and customer engagement, this role requires 5+ years of experience and strong communication skills. The company offers competitive compensation, comprehensive benefits, and a collaborative work environment.