Senior Solutions Architect (Canada)

GitLab; Canada; Remote; CAD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Solutions Architect to drive value and change in software development. In this dynamic role, you will be the trusted advisor to clients, showcasing how the solutions meet their business needs. You will collaborate with various teams to ensure successful adoption of the platform, leveraging your expertise in technical pre-sales and cloud computing. This position offers the opportunity to work remotely while making a significant impact on a rapidly growing platform. If you are passionate about technology and eager to contribute to a collaborative environment, this role is perfect for you.

Qualifications

• Experience in technical pre-sales or information technology.
• Knowledge of modern software development and cloud technologies.

Responsibilities

• Solve complex technical customer issues and provide mentorship.
• Collaborate across departments to enhance customer experience.
• Create Customer Success Plans and enhance documentation.

Skills

Technical Pre-sales Experience

Software Development Knowledge

Cloud Computing

Mentorship

Problem Solving

Job description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

The ideal candidate for this role will be located in Canada and speak French.

What you'll do

• Solve technical customer issues of broad scope and high complexity.
• Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
• Work cross-departmentally to find solutions to complex scenarios and integration issues.
• Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
• Maintain in-depth knowledge of the entire GitLab application.
• Represent GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
• Provide opportunity strategy leveraging market and industry knowledge and trends.
• Collaborate with the product team while representing customer requirements and feedback.
• Create Customer Success Plans with customers.
• Contribution to Account and Territory Planning Sessions of their region/sub-region.
• Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples, and sections.
• Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
• Coach sales team members on deal qualification when necessary.
• Assists with specific objectives and key result associated tasks.
• Leading Value Stream Assessments with your accounts or another team member’s, while the team member shadows.

What you'll bring

• Experience with technical pre-sales or as a professional in the field of information technology.
• Experience with modern software development or operations and their associated technologies.
• Experience with cloud computing and related technologies and practices.
• Has experience with the additional responsibilities of a Senior Solutions Architect.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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