Senior Software Engineer, Hyperplane Debug & AI Tools

Amazon Web Services (AWS); Vancouver; On-site; CAD 151,000 - 252,000; Full time

Job summary

Amazon Web Services Canada, Inc. in Vancouver, BC is seeking a senior software engineer to lead design and debugging efforts across Hyperplane and partner services.

You will build tools to diagnose complex network issues, develop AI-assisted diagnosis capabilities, and mentor engineers across the team. The role emphasizes ownership, collaboration with dataplane teams, and contributing to telemetry and drop reason documentation.

Qualifications

• 5+ years of non-internship professional software development experience.
• 5+ years of programming with at least one software programming language experience.
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Experience as a mentor, tech lead or leading an engineering team.

Responsibilities

• Investigate complex customer network issues across Hyperplane and partner services (load balancers, firewalls, endpoints), from packet captures down to dataplane source code, and turn each investigation into a reusable tool or pattern.
• Design and build tools that pull together evidence for a customer flow across multiple services and return a structured verdict quickly.
• Build and evaluate AI-agent-based diagnosis capabilities, including measuring whether the agents actually get it right.
• Build and maintain a library of known failure patterns drawn from past escalations, and make it something both people and AI agents can use.
• Define requirements for new telemetry and influence dataplane teams to deliver them.
• Use AI-assisted development to understand and change existing production code across several services and languages, while keeping a high bar on correctness and operational safety.
• Publish and document the drop reasons, telemetry and debugging practice so knowledge stops living in individual engineers' heads.
• Mentor engineers across the Hyperplane org on debugging technique, and share what you learn through docs, talks and tooling.

Skills

Software development experience

Programming languages

Mentor/tech lead

Leadership/architecture

Education

Bachelor's degree in computer science

Job description

Amazon Web Services Canada, Inc. in Vancouver, BC is seeking a senior software engineer to lead design and debugging efforts across Hyperplane and partner services.

You will build tools to diagnose complex network issues, develop AI-assisted diagnosis capabilities, and mentor engineers across the team. The role emphasizes ownership, collaboration with dataplane teams, and contributing to telemetry and drop reason documentation.