Senior Software Engineer, AWS

Gore-Mutual-Insurance-Company; Canada; On-site; CAD 79,500 - 129,500; Full time

Job summary

Gore Mutual Insurance Company is seeking a Senior Engineer, AWS to design, develop, and maintain the Amazon Connect contact center platform and supporting AWS services. You will collaborate with Operations, Engineering, and vendor teams to enhance automation, integrations, and analytics for policyholders and brokers.

The role requires hands-on experience with Amazon Connect, Lambda, Lex, API Gateway, and cloud-based architectures, plus strong IaC and CI/CD practices.

Qualifications

• Undergrad degree in IT or Computer Science.
• Hands-on Amazon Connect development experience.
• Strong serverless AWS skills with Lambda, API Gateway and DynamoDB.

Responsibilities

• Design, develop, and maintain Amazon Connect contact flows and AWS services.
• Ensure platform reliability, monitoring, and incident response.
• Deliver integrations with enterprise systems and data pipelines.
• Contribute to architecture docs, code reviews, and best practices.
• Mentor junior engineers and support DevOps practices.

Skills

Amazon Connect

AWS Lambda

Amazon Lex

DynamoDB

API Gateway

CloudWatch

Serverless

CI/CD pipelines

REST APIs

TypeScript

Python

React

Terraform

AWS IAM

Security basics

Agile

Communication

Education

Undergraduate degree in Information Technology

Tools

CloudFormation

AWS CDK

AWS SAM

Terraform

GitHub Actions

CodePipeline

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

The Senior Engineer, AWS is responsible for designing, developing, and maintaining Gore Mutual's Amazon Connect contact center platform and its supporting AWS services (Lambda, Lex, DynamoDB, API Gateway, S3, CloudWatch, etc.). This role ensures the reliability, scalability, and continuous improvement of the telephony and customer interaction ecosystem that directly supports Gore Mutual's National Operations Centre (NOC ), Claims and Customer Service operations. The engineer partners with Operations, Engineering, and vendor teams to deliver automation, integrations, and enhancements that improve the broker and policyholder experience while reducing operational overhead.

What will you do:

Design, develop, and maintain Amazon Connect contact flows and supporting AWS Services

• Build and optimize contact flows, queues, routing profiles, and IVR menus within Amazon Connect to meet evolving business requirements
• Develop and maintain AWS Lambda functions, Amazon Lex bots, and API Gateway integrations that power self-service and agent-assist capabilities

Ensure platform reliability, monitoring, and incident response

• Implement and maintain CloudWatch dashboards, alarms, and logging for proactive monitoring of Connect and peripheral services
• Troubleshoot production issues across the telephony stack, performing root-cause analysis and implementing permanent fixes
• Participate in on-call rotation and P1/P2 incident triage to minimize downtime and business impact

Deliver integrations between Amazon Connect and enterprise systems

• Build and maintain integrations with Guidewire (ClaimCenter/PolicyCenter), CRM, and internal data platforms via REST APIs and event-driven architectures
• Develop data pipelines to surface call analytics, agent performance metrics, and customer interaction data to reporting teams
• Collaborate with cross functional teams to drive AI-driven features such as call transcription, summarization, and sentiment analysis

Contribute to engineering best practices, documentation, and knowledge sharing

• Author and maintain technical documentation for architecture, dependencies, runbooks, and deployment procedures
• Participate in code reviews, architectural design reviews, and sprint ceremonies to uphold engineering standards
• Mentor and support junior engineers and operations team members on AWS and Amazon Connect best practices

Support continuous improvement and innovation of the contact center platform

• Evaluate new Amazon Connect features for applicability to Gore Mutual's needs
• Propose and implement automation to reduce manual effort for Operations teams
• Contribute to the technology roadmap by identifying technical debt and recommending modernization opportunities

What You\'ll Need to Succeed:

• Undergradtue degree in Information Technology,Computer Sceince, or IT Systems.
• Hands-on development experience with Amazon Connect (contact flows, queues, routing profiles, Connect APIs)
• Strong experience building serverless applications using AWS Lambda, API Gateway, DynamoDB, S3, SNS, EventBridge, and Step Functions
• Experience with Amazon Lex or similar conversational AI for IVR/chatbot development
• Production experience with infrastructure-as-code (CloudFormation, CDK, AWS SAM, or Terraform)
• Experience integrating telephony or contact center platforms with enterprise systems (e.g., CRM, policy/claims management)
• Familiarity with CI/CD pipelines (GitHub Actions, CodePipeline, or equivalent) and version control (Git)
• Experience with monitoring and observability tools (CloudWatch, Dynatrace, or similar)
• Prior work in insurance, financial services, or regulated industries (asset)
• AWS Services – Lambda, Lex, DynamoDB, S3, API Gateway, CloudWatch, IAM, Step Functions, SNS/SQS, EventBridge
• Amazon Connect – Contact flows, routing, Connect APIs, Contact Lens, real-time & historical metrics
• Programming – React; Python, Node.js/TypeScript (primary Lambda runtimes)
• Infrastructure-as-Code – CloudFormation, AWS CDK/SAM, or Terraform
• REST API design and event-driven architecture patterns
• CI/CD & DevOps – GitHub Actions, CodePipeline, automated testing, deployment automation
• Monitoring & Observability – CloudWatch dashboards/alarms, log analysis, Dynatrace preferred
• Security fundamentals – IAM policies, encryption at rest/in transit, PII handling in telephony data
• Agile methodologies – Scrum ceremonies, Jira-based sprint planning, backlog management
• Communication & documentation – Ability to translate technical concepts for non-technical stakeholders and maintain architectural documentation

#LI-Hybrid

The expected base salary range for this position is $79,500 - $129,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs.Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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