Senior Software Developer – Customer Communications Management

Messagepoint; Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

A dynamic software company is seeking a Senior Software Developer specializing in Customer Communications Management. The ideal candidate will have over 10 years of experience in enterprise-level applications, particularly in banking and insurance, and will play a crucial role in leading innovative solutions that leverage AI and automation. The position offers the opportunity to work on complex integrations and provide technical leadership across various projects.

Qualifications

• 10+ years of software development experience.
• Strong focus on enterprise-level applications.
• Expertise in document composition and CCM platforms.

Responsibilities

• Lead the development of API integrations and custom application development.
• Design and implement complex CCM solutions.
• Ensure seamless integration of CCM systems with enterprise platforms.

Skills

API development

Customer Communications Management

Problem-solving

Communication

Education

Bachelor’s degree in computer science or Software Engineering

Relevant professional certifications in software development

Tools

Linux

Windows Server

Job description

Senior Software Developer – Customer Communications Management

Senior Software Developer – Customer Communications Management

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Global Human Resources Leader | HR Strategic Business Partner

About Messagepoint :

Messagepoint is a privately-owned software company providing an AI-powered SaaS solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control. Our award-winning platform empowers business users to create and optimize compliant, personalized communications across digital and print channels using advanced content intelligence and large language models.

Messagepoint is headquartered in Toronto with employees located throughout Canada, the United States and the UK.

Summary :

We are seeking an expert-level, highly adaptable software developer with a strong background in Customer Communications Management (CCM), API development, and enterprise system integrations. As an AI first company we are looking for an innovator who can question existing problem statements, rethink solutions, and introduce cutting-edge approaches that improve efficiency, scalability, and maintainability, leveraging AI, automation, and modern architectures.

Key Responsibilities :

• Lead the development of API integrations, executable development, and custom application development within the CCM space.
• Innovate beyond traditional approaches, questioning problem statements and rethinking architecture to optimize efficiency.
• Design and implement complex CCM solutions with experience in platforms like Quadient Inspire, Smart Communications, Messagepoint, or Sefas Suite.
• Architect and develop scalable, flexible, and maintainable solutions for composition pipelines with strong experience in data and data processing.
• Ensure seamless integration of CCM systems with enterprise platforms, including CRMs, ERPs, and cloud-based services.
• Leverage AI and automation where applicable to improve CCM workflows and data-driven decision-making.
• Act as a technical innovator, continuously evaluating new technologies and approaches that can enhance development efficiency.
• Work across multiple projects, managing competing priorities in a Professional Services environment.
• Provide technical leadership in the whole customer pipeline from pre-sales activities to implementation, with keen awareness of the implication post implementation.

Required Skills & Qualifications :

• 10+ years of software development experience, with a strong focus on enterprise-level applications in banking, financial services, or insurance.
• Expertise in document composition and CCM platforms such as Smart Communications, Messagepoint, Sefas Open Print Suite, OpenText Exstreme
• Experience working with API development, RESTful services, XML Schema Development, and enterprise integration.
• Hands-on experience with Linux and Windows server environments.
• Knowledge of enterprise compliance frameworks, including SOC, PCI, BCP, and DRP.
• Strong communication skills with the ability to interact effectively with stakeholders and executive leadership.

Preferred Experience :

• Prior leadership experience, including hiring, coaching, and managing development teams.
• Strong problem-solving and analytical skills with a passion for innovation.
• Experience in full-cycle implementation of software solutions from concept to delivery.

Education :

• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Relevant professional certifications in software development and Agile methodologies.

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Software Development

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