Senior Site Reliability Engineer II

Tbwa Chiat/Day Inc; Ontario; On-site; CAD 80,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Site Reliability Engineer to ensure the seamless operation of their internal platforms. In this role, you will blend software engineering and operational discipline to maintain high availability and scalability across diverse systems. Your expertise in Kafka, Linux, and infrastructure automation will empower teams to leverage innovative solutions effectively. With a commitment to work-life harmony and a collaborative culture, this company offers an exciting opportunity to make a real impact while working with cutting-edge technologies. If you are passionate about solving complex challenges and driving operational excellence, this role is for you.

Benefits

Competitive compensation

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive medical, dental, and vision plans

Family services including fertility benefits

Professional development and tuition reimbursement

Community engagement opportunities

Collaborative and fun culture

Qualifications

• 5+ years as a Software, DevOps, or Site Reliability Engineer.
• 3+ years of experience with Kafka streaming applications.
• Strong background in infrastructure automation and CI/CD practices.

Responsibilities

• Ensure site uptime and reliability for internal services and platforms.
• Collaborate with engineering teams to improve infrastructure and automation.
• Develop deployment pipelines and monitoring systems.

Skills

Software Engineering

DevOps

Site Reliability Engineering

Kafka

Linux

Ruby

Go

Infrastructure Automation

Monitoring and Troubleshooting

Education

Bachelor's Degree in Computer Science or related field

Tools

Docker

Kubernetes

Terraform

Ansible

MongoDB

Redis

Postgres

Job description

Senior Site Reliability Engineer II (Kafka)

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Site Reliability Engineers (SREs) are responsible for keeping all internal-facing services and platforms running smoothly. In a nutshell, SREs ensure site uptime. SREs blend sensible system administrators and software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in systems–whether it be networking, the Linux kernel, or some more specific interest in scaling–algorithms or distributed systems.

Our team helps to improve automation, infrastructure reliability, and empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Senior Site Reliability Engineer at Braze, you will collaborate with your team and consumer engineering teams to continuously improve the infrastructure, automation, and tooling that build internal products from these technologies.

Responsibilities:

• Partner with Braze’s engineering teams on:
• Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
• Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
• Make monitoring and alerting alerts on symptoms and not on outages
• Ensure that Braze meets our strict enterprise-grade SLAs with customers
• Develop Braze’s internal platform infrastructure:
• Create Infrastructure as code using Chef, Terraform, and Kubernetes
• Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc.
• Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
• Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• Use your on-call shift to prevent incidents from ever happening
• Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.

WHO YOU ARE

• 5+ years of experience as a Software, DevOps, or Site Reliability Engineer
• 3+ years of Data Streaming Reliability Engineering
  • Experience in monitoring, troubleshooting, and optimizing Kafka streaming applications, including diagnosing lag, partition imbalances, consumer group issues, and broker failures
  • Expertise in setting up alerting, dashboards, and runbooks for high-availability and fault-tolerant streaming pipelines
• 3+ years of Kafka performance tuning & automation
  • Strong background in scaling Kafka clusters, tuning producer/consumer configurations, and managing schema evolution.
  • Proficiency in infrastructure automation (Terraform, Ansible, Kubernetes) and CI/CD practices to streamline deployments and ensure resilient data streaming workflows.
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
• Have an urge to collaborate, document, and deliver quickly
  • Collaborating across the global remote teams, often working asynchronously
  • Document everything so you don't need to learn the same thing (or plan the same work) twice
  • Delivering fast to delight our customers–even internal ones
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Have an excellent ability to manage multiple tasks and expectations at once
• Know your way around Linux and Unix Shell.
• Have strong programming skills - Ruby and/or Go preferred
• Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies
• Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to AI-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.