Site Reliability Engineer II

TD Bank; Old Toronto; On-site; CAD 76,000 - 116,000; Full time

Job summary

Rejoignez une entreprise de premier plan qui valorise la croissance et le perfectionnement des compétences. Ce rôle dynamique vous permettra de fournir un soutien essentiel aux applications et systèmes, tout en assurant la stabilité et la fiabilité des plateformes. Vous travaillerez en étroite collaboration avec des parties prenantes clés pour améliorer les opérations et mettre en œuvre des solutions innovantes. Si vous êtes passionné par l'automatisation et l'amélioration continue, cette opportunité est faite pour vous. Avec un environnement de travail positif qui favorise l'innovation et le travail d'équipe, vous aurez la chance de faire une réelle différence dans l'organisation.

Qualifications

• Min de 8 ans d'expérience en gestion d'une équipe de PME.
• Expert en outils de test de performance et d'analyse.

Responsibilities

• Support quotidien des applications/systèmes et résolution des problèmes.
• Améliorer la stabilité de l'environnement de production.

Skills

Gestion des incidents

Analyse des performances

Outils de test de performance (JMeter, LR)

Compétences en communication

Gestion du changement

Education

8 ans d'expérience en gestion d'équipe

Expertise en outils d'analyse APM

Tools

JMeter

Outils d'analyse des journaux

Job description

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5

Secteur d’activité : Solutions technologiques

Détails de la rémunération: $76,800 - $115,200 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD.

Description du poste :

Provides a broad range of systems/application support, research and analysis, administration, performance availability monitoring and management for own area.

CUSTOMER

• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
• Ensure timely notification and escalation of possible issues/problems, options and recommendations.
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance.
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met.
• Provide technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies.
• Influence and partner with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil.
• Develop deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end-to-end accountability of products and services.

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required.
• Provide Disaster Recovery support by assisting in defining/reviewing disaster recovery plans and by participating in testing.
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization.
• Ensure effective change management discipline is used.
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork.
• Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.

BREADTH & DEPTH:

• Works independently in a senior/lead role on a diverse range of tasks.
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance.
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines.

EXPERIENCE AND / OR EDUCATION

• Min of 8 years’ experience managing a team of SMEs responsible for ensuring platform stability, scalability, and reliability.
• Expert with Performance testing tool – JMeter/LR and APM/Log analysis tools.
• Excellent Soft Skills including Speaking/presentation skills in a professional environment.

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