Senior Site Reliability Engineer - Batch Management

Socket.dev; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

Professional development opportunities

IP sprints and skill growth

Job summary

SimCorp is seeking a Senior Site Reliability Engineer (Batch Management) to help clients operate and maintain SimCorp Dimension via a cloud-based SCDaaS offering. You will join a global team delivering high-value services, incident management, and proactive reliability improvements.

You will work in a hybrid setup (2 days/week in-office on North America EST schedule) and collaborate with clients and internal teams to ensure service quality and uptime.

Qualifications

• . 3-5 years of related technical work experience; IT-based education (Bachelor or higher).
• .
• Experience with enterprise schedulers (Control-M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch).
• .
• Experience with SimCorp Dimension or large financial software; cloud-based platform services.
• .
• ITIL v3/v4 certification preferred.

Responsibilities

• Operate under established protocols with minimal supervision and manage incidents and escalations.
• Support and maintain SCDaaS services, monitor status, and provide timely updates per ITSM and SLA/OLA.
• Collaborate with global teams to resolve end-user issues and maintain high customer service.
• Apply policy-based knowledge to solve business issues and guide stakeholders on Dim ension usage.
• Generate solutions and update knowledge base; assist customers with standard tasks.

Skills

Incident management

ITIL

Cloud platforms

Service Desk tools

Batch scheduling

Hybrid work

Cross-functional collaboration

Education

Bachelor's degree or higher in IT

Tools

RemedyForce

ServiceNow

JIRA

Azure

AWS Batch

Job description

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can

Why this role is important to us

The Senior Site Reliability Engineer (Batch Management) roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering.The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.

WHAT YOU WILL BE RESPONSIBLE FOR

• Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations.

• Support and maintain SimCorp clients across all aspects of SCDaaS service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements.

• Collaborate with global teams to resolve end-user issues effectively, elevate complex problems per support tiers, and maintain a high degree of customer service for all queries.

• Apply subject matter knowledge to solve business issues using defined policies; work cross-functionally on routine and non-routine tasks, recognize interdependencies, and guide internal/external contacts on SimCorp Dimension usage.

• Generate solutions and implement services aligned with SCDaaS standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues.

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• Minimum 3-5 years of related technical work experience; IT-based education (Bachelor or higher);

• Job scheduling and management using enterprise schedulers (e.g., Control-M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch); automation; operations; and public cloud platforms (e.g., Azure).

• Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission-critical applications and HA environments.

• Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem); extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA); understanding of service workflows and ITIL principles.

• Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling); problem analysis and resolution of systemic errors; assess requirements and identify services/products to improve operations.

• Experience with SimCorp Dimension or other large financial services software; cloud-based platform/infrastructure services;

• ITIL v3/v4 certification preferred.

• North America EST shift; hybrid work arrangement (2 days/week in office).

BENEFITS

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

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