Senior Site Reliability Automation Engineer

Litera; Quinte West; Hybrid; CAD 180,000 - 236,000; Full time

Job summary

Litera is seeking a Senior Reliability Automation Engineer to scale and stabilize production environments across AWS and Azure. The role focuses on automation, observability, and faster incident resolution to improve service availability for large-scale legal tech platforms.

You will collaborate with Engineering, Cloud Operations, and Support teams, building self-service tools, diagnostics, and optimized deployment workflows in a hybrid, in-office setup (Denver or Raleigh).

Qualifications

• 7+ years of experience in software engineering, SRE, or related disciplines.
• Strong development experience in Python, PowerShell, TypeScript, JavaScript, Java, C#, or similar.
• Experience with troubleshooting complex production issues in large-scale or SaaS environments.
• Proven ability to perform root cause analysis and implement long-term remediation.
• Experience building automation tools and reliability tooling.
• Hands-on experience with CI/CD pipelines and cloud environments (AWS and/or Azure).

Responsibilities

• Build automation solutions to reduce manual operations and improve scalability.
• Develop diagnostics, remediation workflows, and self-service tooling for faster issue resolution.
• Investigate complex production issues and drive long-term reliability improvements.
• Enhance monitoring, alerting, dashboards, and telemetry for better visibility.
• Collaborate with engineering to improve observability, readiness, and platform stability.
• Identify degradation trends and propose optimization strategies.
• Integrate reliability automation across AWS, Azure, CI/CD pipelines, and deployment workflows.

Skills

Software engineering

Test automation

Site reliability engineering

DevOps

Python

CI/CD

Cloud platforms (AWS/Azure)

Tools

Datadog

Dynatrace

Splunk

New Relic

Azure Monitor

CloudWatch

Job description

Job Description

Ready to Help Shape the Future of LegalTech?!

AtLitera, wedon’tjust buildsoftware,we transform how the world’s top law firmsoperate. Every day, we RaiseTheBar forwhat’spossible through AI, innovation, and solutions that power millions of legal professionals worldwide. Ifyou’reenergized by scale, real impact, and meaningful challenges,you’llfeel right at home here.

WhereYou’llWork

This is a hybrid role based inDenver, COor Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

Litera’scustomers rely on our platforms to be stable, scalable, and highly available. As a Senior Reliability Automation Engineer, you will help strengthen the reliability of our production environments by building automation, improving observability, and accelerating incident resolution. This role is critical to reducing manual operational effort, improving platform performance, and enabling Engineering, Cloud Operations, Infrastructure, and Support teams to operate more efficiently. Your work will directly contribute to better service availability, faster issue detection, and a stronger customer experience.

WhatYou’llDeliver

• Build automation solutions that reduce manual operational work and improve the scalability, reliability, and consistency of production environments.

• Develop intelligent diagnostics, remediation workflows, and self-service tools that enable Engineering and Support teams to resolve issues faster.

• Strengthen incident response by investigating complex production issues, identifying root causes, and driving long-term reliability improvements.

• Enhance monitoring, alerting, dashboards, and telemetry to improve visibility into system health, performance, and operational risk.

• Partner with Engineering teams to improve observability standards, operational readiness, platform stability, and production support practices.

• Support performance and scalability initiatives by identifying degradation trends, diagnosing bottlenecks, and recommending optimization strategies.

• Build and integrate reliability automation across AWS, Azure, CI/CD pipelines, deployment workflows, and cloud-native platform environments.

• Leverage AI-enabled tools and emerging technologies to improve troubleshooting, knowledge management, operational workflows, and engineering efficiency.

We’recommitted to creating an inclusive environment. If you needaccommodationsat any point in the process or in the role,we’rehere to support you.

WhatYou’llBring

Must-Haves:

• 7+ years of experience in Software Engineering, Test Automation, Site Reliability Engineering, Production Engineering, Platform Engineering, DevOps, Performance Engineering, ora relatedtechnical discipline.

• Strong software development experience using Python, PowerShell, TypeScript, JavaScript, Java, C#, or similar programming languages.

• Experience troubleshooting complex production issues in large-scale, distributed, or SaaS environments.

• Experience conducting root cause analysis and implementing long-term remediation solutions.

• Experience building automation tools, operational workflows, reliability tooling, or engineering platforms.

• Experience with CI/CD pipelines, deployment automation, release processes, and AWS and/or Microsoft Azure environments.

Nice to Haves:

• Experience supporting enterprise SaaS platforms in production environments.

• Experience with observability tools such as Datadog, Dynatrace, Splunk, New Relic, Azure Monitor, or Amazon CloudWatch.

• Experience with infrastructure automation, platform engineering, and cloud-native reliability practices.

• Familiarity with AI-assisted engineering tools, automation frameworks, or intelligent troubleshooting workflows.

We know great candidatesdon’talways check every box. Ifyou’reexcited about this role, we encourage you to apply.

WhatYou’llExperience

• Ateamthat shows up. Work alongside people who collaborate, support one another, and lead with integrity.

• Global Reach. Partner with teams around the world to solve complex challenges that matter.

• Real opportunity for growth. Expand your impact through meaningfulstretch opportunities,visibilityand career development.

• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, andcutting-edgeAI.

#LI-Hybrid

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.