Senior ServiceNow Platform Lead – ITSM & Automation

Trans Mountain; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits, pension and savings

Career development and advancement

Job summary

Trans Mountain Corporation seeks a Senior ServiceNow Specialist to administer, configure, enhance and support the ServiceNow platform. You will work with stakeholders, developers and external partners to deliver scalable, user‑centric solutions that improve service delivery and automate business processes.

The role focuses on platform stability, upgrades, governance and continuous improvement across ITSM, CMDB, HRSD and CS modules, in an in‑office Calgary setting.

Qualifications

• Bachelor's degree in information technology, computer science, business or related discipline.
• ITIL Foundation Certification.
• 7 years of experience supporting and administering ServiceNow.
• Experience with enterprise SaaS platforms and IT service management processes.
• Experience working in Agile and DevOps environments.
• Experience working with business stakeholders to deliver process improvements.
• Strong communication and organizational skills.

Responsibilities

• Administer and maintain the ServiceNow platform and related modules.
• Monitor platform health, performance, security and troubleshooting.
• Support platform upgrades, patching activities, and release management.
• Maintain system configurations, workflows, forms, notifications, business rules and documentation.
• Configure and enhance ServiceNow capabilities including ITSM, Service Catalog, CMDB, HRSD, HAM, SPM, CSM.
• Build and maintain workflows using Flow Designer.
• Support integration with enterprise systems and third‑party applications.

Skills

ServiceNow Admin

ITSM

Service Catalog

CMDB

Asset Management

Reporting Dashboards

ITIL Foundation

Agile & DevOps

Stakeholder Engagement

Education

Bachelor's degree in IT/CS

Tools

None

Job description

Trans Mountain Corporation seeks a Senior ServiceNow Specialist to administer, configure, enhance and support the ServiceNow platform. You will work with stakeholders, developers and external partners to deliver scalable, user‑centric solutions that improve service delivery and automate business processes.

The role focuses on platform stability, upgrades, governance and continuous improvement across ITSM, CMDB, HRSD and CS modules, in an in‑office Calgary setting.