Senior ServiceNow Discovery & Service Mapping Engineer

RBC; Toronto; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Total rewards program

Growth opportunities

Collaborative team environment

Job summary

RBC is seeking a Senior ServiceNow Discovery & Service Mapping Engineer in Toronto to design, implement, and optimize Discovery and Service Mapping solutions. You will automate asset tracking, map service dependencies, and maintain CMDB integrity to support proactive incident management.

You will design, configure, and deploy MID Server-based discovery, troubleshoot data issues, and mentor junior staff in a fast-paced IT team.

Qualifications

• Must have strong background as a System Engineer/Analyst.
• Experience with ServiceNow CMDB is required.
• Experience with ServiceNow Discovery is required.

Responsibilities

• Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping.
• Troubleshoot discovery/mapping issues and ensure data integrity.
• Collaborate with stakeholders to align solutions with business objectives.
• Document processes, create training materials, and mentor junior team members.

Skills

ServiceNow Discovery

ServiceNow CMDB

System Engineer/Analyst background

MID Server

Tools

ServiceNow MID Server

Job description

WHAT IS THE OPPORTUNITY?

As a Senior ServiceNow Discovery & Service Mapping Engineer, you'll play a pivotal role in designing, implementing, and optimizing ServiceNow's Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You'll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

Job Description

As a Senior ServiceNow Discovery & Service Mapping Engineer, you'll play a pivotal role in designing, implementing, and optimizing ServiceNow's Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You'll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

WHAT WILL YOU DO?

• Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.
• Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC's IT governance standards.
• Collaborate with stakeholders and support teams to align solutions with business objectives.
• Document technical processes, create training materials, and mentor junior team members.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• You have a strong background as a System Engineer/Analyst OR
• You have experience with ServiceNow CMDB OR
• You have experience with ServiceNow Discovery.

Nice-to-have

• ServiceNow Certified Implementation Specialist (CIS) - Discovery
• ServiceNow Certified Systems Administrator (CSA)

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
• Opportunity to achieve great success and grow your career with RBC.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Application Development, Application Testing, Critical Thinking, Detail-Oriented, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical Writing

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-04-17

Application Deadline

2026-10-30

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.