Senior ServiceNow Developer and Administrator

Mnp; Calgary; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus programs

Flexible benefits

Group pension with 4% match

Professional development

Job summary

MNP in Calgary is seeking a Senior ServiceNow Developer and Administrator to lead the administration, maintenance and modernization of the ServiceNow platform. You will design and implement scalable solutions, partnering with business and technology stakeholders to translate requirements into workflows that improve service delivery and efficiency.

This role demands 5+ years in ServiceNow, strong leadership, and the ability to drive ITOM/CMDB initiatives, integrations, and governance, while

Qualifications

• 5+ years experience in ServiceNow development, administration, and module deployment.
• Excellent communication and interpersonal skills with tech and non-technical stakeholders.
• Strong leadership and team-building capabilities with focus on collaboration.
• Strategic thinking and problem-solving mindset with continuous improvement focus.
• Adaptability and resilience in managing multiple priorities.

Responsibilities

• Lead the administration, maintenance, and continuous improvement of MNP's ServiceNow platform
• Design, develop, configure, and implement scalable ServiceNow solutions that enhance service delivery and operational efficiency
• Partner with business and technology stakeholders to translate business requirements into technical designs and workflows
• Drive platform enhancements and modernization initiatives by leveraging new ServiceNow capabilities and automation
• Collaborate with the business to prototype and pilot innovative solutions for digital transformation
• Lead complex integrations between ServiceNow and enterprise systems using APIs
• Provide expertise in ServiceNow governance and platform architecture
• Support and enhance CMDB and ITOM capabilities including Discovery, Service Mapping, and configuration management
• Participate in all phases of the software development life cycle
• Collaborate with cross-functional teams to optimize processes and workflows
• Provide technical leadership and mentorship to developers and admins
• Conduct design reviews, code audits, and platform health assessments
• Ensure security, risk, and governance compliance through controls and access management
• Stay current on ServiceNow roadmap developments and best practices

Skills

ServiceNow development

ServiceNow administration

Leadership

Stakeholder communication

Problem solving

Education

ServiceNow CSA certification

ServiceNow App Developer certification

ServiceNow Implementation Specialist

Job description

Senior ServiceNow Developer and Administrator

Information Technology

SENIO018834

• Full-Time

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Business Technology Services team as a Senior ServiceNow Developer and Administrator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll help connect people, processes, and technology to deliver reliable support, modern digital experiences and scalable solutions to help our team members work smarter, faster, and more effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Lead the administration, maintenance, and continuous improvement of MNP's ServiceNow platform
• Design, develop, configure, and implement scalable ServiceNow solutions that enhance service delivery and operational efficiency
• Partner with business and technology stakeholders to translate business requirements into technical designs and workflows
• Drive platform enhancements and modernization initiatives by identifying opportunities to leverage new ServiceNow capabilities, automation, and emerging technologies
• Collaborate with the business to prototype and pilot innovative solutions that drive digital transformation
• Lead complex integrations between ServiceNow and enterprise systems using APIs and integration technologies
• Provide expertise in ServiceNow best practices, governance, and platform architecture
• Support and enhance CMDB and IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, and configuration management practices
• Participate in all phases of the software development life cycle, including analysis, design, coding, testing, and deployment to production
• Collaborate with cross-functional teams to optimize processes and workflows, ensuring platform capabilities align with IT service management and operational excellence objectives
• Provide technical leadership and mentorship to developers, admins, and implementation teams
• Conduct design reviews, code audits, and platform health assessments
• Ensure compliance with security, risk, and governance requirements by implementing appropriate controls, access management practices, and supporting audit activities
• Stay current on ServiceNow roadmap developments, industry trends, and leading practices, bringing forward recommendations that support MNP's ongoing digital transformation initiatives

Skills and Experience

• 5+ years experience in ServiceNow development, administration, and module deployment
• Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders
• Strong leadership and team-building capabilities, fostering collaboration and knowledge sharingStrategic thinking and problem-solving mindset, with a focus on continuous improvement and innovation
• Adaptability and resilience in managing multiple priorities and navigating complex environments
• Strong analytical and critical thinking skills
• The following certifications are considered an asset:
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.)

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!