Senior ServiceNow CSM Developer - Scale & Automate Cases

Export Development Canada | Exportation et développement Canada; Halifax; Hybrid; CAD 97,000 - 129,000; Full time

Benefits offered by this job

Work-life balance

Professional development

Inclusive culture

Wellness programs

Community engagement

Job summary

Export Development Canada (EDC) is modernizing its customer service with ServiceNow CSM. We are seeking a Senior ServiceNow CSM Developer to design, build, test, and deploy scalable CSM solutions, leading complex work and guiding teammates in a regulated enterprise.

You will drive standardized case models, workflows, playbooks, reports, and integrations, collaborating with business and technical teams to improve governance, reuse, and capabilities such as AI-enabled service support.

Qualifications

• Senior hands-on engineering experience with ServiceNow CSM.
• Ability to lead design and delivery across teams.
• Experience improving governance and scalable solutions in regulated settings.

Responsibilities

• Lead the design, development, testing, and implementation of ServiceNow CSM solutions, including case models, workflows, playbooks, emails, forms, tasks, integrations, reports, configurations, and platform customizations.
• Contribute to standardized customer service capabilities for consistency, reuse, and scalability across units.
• Translate business requirements into deliverable user stories and mentor other developers.

Skills

ServiceNow CSM

Technical leadership

Cross-functional collaboration

Regulated environment

Tools

ServiceNow

Job description

Export Development Canada (EDC) is modernizing its customer service with ServiceNow CSM. We are seeking a Senior ServiceNow CSM Developer to design, build, test, and deploy scalable CSM solutions, leading complex work and guiding teammates in a regulated enterprise.

You will drive standardized case models, workflows, playbooks, reports, and integrations, collaborating with business and technical teams to improve governance, reuse, and capabilities such as AI-enabled service support.