Senior ServiceNow Architect - Contract - (6 months)

Dls Technology Corporation; Ottawa; Remote; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior ServiceNow Architect! In this dynamic role, you'll leverage your extensive ServiceNow expertise to design, implement, and maintain innovative solutions tailored to client needs. Collaborate with stakeholders, lead development teams, and ensure the scalability and performance of ServiceNow implementations. This is a fantastic opportunity to make a significant impact in a project that values creativity and technical excellence. If you're a certified professional with a passion for IT service management and a desire to work in a collaborative environment, this role is perfect for you!

Qualifications

• 7+ years of experience with ServiceNow and ITSM processes.
• ServiceNow certifications (CSA, CIS) are required.

Responsibilities

• Design and implement ServiceNow solutions to meet client needs.
• Lead configuration of ITSM, ITOM, and other ServiceNow modules.

Skills

IT service management (ITSM)

ServiceNow scripting

JavaScript

Problem-solving skills

Agile development methodologies

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

ServiceNow

Glide API

Job description

Senior ServiceNow Architect - Contract - (6 months)
Applications Services Ottawa, Ontario Contract Feb 21, 2025

About Us: DLS Technology Corporation [DLS] is a leading provider of innovative technology solutions. We are committed to delivering exceptional service and value to our clients. We are currently seeking a talented and experienced ServiceNow Architect who is an independent consultant to join our dynamic team for a 6 months long project. DLS has a client who is looking for a certified ServiceNow Architect to perform the duties as outlined below.

Who You Are: The ServiceNow Architect will be responsible for designing, implementing, and maintaining ServiceNow solutions that meet the needs of our client. This role requires a deep understanding of the ServiceNow platform, including its capabilities, limitations, and best practices. The ideal candidate will have a strong background in IT service management (ITSM) and a proven track record of successfully delivering ServiceNow projects. ServiceNow certifications are a definite asset. This is a full-time contract for approximately 6 months. The work can be done remotely; however, the client will require the work to be performed in Canada. The successful candidate will be required to pass a criminal background check.

Key Responsibilities:

• Design and architect ServiceNow solutions to meet client requirements.
• Lead the implementation and configuration of ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, and others.
• Collaborate with stakeholders to gather and analyze business requirements.
• Develop and maintain technical documentation, including architecture diagrams, design specifications, and user guides.
• Provide technical leadership and guidance to development teams.
• Ensure the scalability, reliability, and performance of ServiceNow solutions.
• Stay current with ServiceNow updates, new features, and best practices.
• Conduct code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Mentor and train junior team members on ServiceNow best practices and development techniques.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7 years of experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are required. Other recognized ServiceNow product certifications would be a definite asset.
• Strong understanding of ITSM processes and best practices.
• Experience with ServiceNow scripting, including JavaScript, Glide API, and Business Rules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Agile development methodologies is a plus.

Other Requirements of Role:

• Must have a clear criminal background.
• Must perform work in Canada.

Nice to Have: ServiceNow Certified Technical Architect or Certified Master Architect certifications.

How to apply: Respond with your resume and per diem expectations to [e-mail] OR apply directly via the link on this posting.