Senior ServiceNow Architect & Advisor (Hybrid)

Bilinguallink; Repentigny; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Gym membership (GoodLife)

Certifications support

Job summary

Jolera seeks a Senior ServiceNow Consultant to drive platform strategy and delivery for enterprise clients. You will act as the primary SME across the ServiceNow stack, owning complex implementations and guiding customers from discovery through go-live and hypercare.

You will engage in pre-sales, workshops, and design discussions, mentoring junior teammates while partnering with MSP and GSI clients to align platform capabilities with business goals. Hybrid work options in Canada are provided.

Qualifications

• 5+ years of hands-on ServiceNow experience spanning both administration and development.
• Demonstrated track record as a customer-facing consultant or technical lead in an MSP, GSI, or service provider environment.
• Expert-level proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs.
• Deep experience with Domain Separation and multi-tenant architecture in a TPSM or similar environment.
• Strong command of ITSM modules: Incident, Problem, Change, Request, and Knowledge Management.
• Experience leading full-lifecycle ServiceNow implementations from requirements through go-live.
• Proven ability to present complex technical concepts to non-technical executive audiences.
• Exceptional written and verbal communication skills with a customer-first mindset.

Responsibilities

• Act as the primary ServiceNow SME and trusted advisor for internal teams and external enterprise clients.
• Lead platform strategy conversations, translating complex business challenges into scalable ServiceNow solutions.
• Conduct platform health assessments, maturity reviews, and roadmap planning sessions with customers.
• Drive adoption of ServiceNow best practices and governance standards across all engagements.
• Present technical architectures, recommendations, and project outcomes to executive and C-suite stakeholders.
• Serve as the face of ServiceNow expertise in pre-sales, discovery, and ongoing delivery engagements.
• Facilitate workshops, requirements-gathering sessions, and solution design discussions with customers.
• Build and maintain strong client relationships, acting as a long-term strategic partner rather than a transactional vendor.
• Provide proactive guidance on platform capabilities, upcoming releases, and opportunities for expansion.
• Own customer satisfaction and escalation management from a technical perspective.
• Architect, develop, and deliver enterprise-grade ServiceNow solutions, including: Complex Business Rules, Client Scripts, Script Includes.
• Flow Designer and IntegrationHub workflows and spokes, Custom applications and scoped app development.
• REST/SOAP API integrations with third-party platforms, Service Portal and UI Builder customizations.
• Lead end-to-end implementation projects from discovery through go-live and hypercare
• Perform code reviews and enforce development standards across the team and with external partners.

Skills

ServiceNow Dev

JavaScript

Platform architecture

Client facing

ITSM

ITIL

Stakeholder comms

MSP experience

Tools

Jira

Azure DevOps

Salesforce

Job description

Jolera seeks a Senior ServiceNow Consultant to drive platform strategy and delivery for enterprise clients. You will act as the primary SME across the ServiceNow stack, owning complex implementations and guiding customers from discovery through go-live and hypercare.

You will engage in pre-sales, workshops, and design discussions, mentoring junior teammates while partnering with MSP and GSI clients to align platform capabilities with business goals. Hybrid work options in Canada are provided.