Senior Scrum Master to support agile delivery within Fraud Technology using Agile (Scrum framework)

S.i. Systems; Toronto; Hybrid; CAD 85,000 - 107,000; Full time

Benefits offered by this job

RRSP contribution

Health benefits

Home office stipend

Parental leave top-up

Volunteer days

Tuition reimbursement

Professional development

Job summary

Fidelity, located in Toronto with a flexible hybrid work setup, is seeking an Agile Process Specialist to drive effective cross‑functional delivery across Product, UI/UX, BA, and Development teams. You will coach, coach, and enable pragmatic Agile and Lean practices, ensuring clear requirements and predictable releases.

The role emphasizes planning facilitation, risk management, and strong stakeholder collaboration, with a 5+ year Agile background and Scrum Master/Delivery Lead experience.

Qualifications

• 5+ years total experience.
• 3+ years in Agile delivery roles (Scrum Master, Agile Coach, Delivery Lead).
• Experience across Product Management, UI/UX Design, BA, and Development.
• Strong coaching and leadership skills with a team-first mindset.
• Strong understanding of Agile values and pragmatic delivery practices.

Responsibilities

• Facilitate planning, prioritization, requirement discussions, and release readiness activities.
• Ensure requirements are clear, testable, and ready for development.
• Maintain insight into work in progress, priorities, dependencies, and risks.
• Communicate release timelines, updates, and expectations to internal and external partners.
• Enable Agile and Lean approach adoption through coaching and continuous improvement.
• Identify, track, and help resolve risks, blockers, and dependencies.
• Partner with Product, Design, BA, and Development teams to maintain documentation and alignment.
• Improve delivery practices, workflows, meeting efficiency, and decision tracking.
• Support reporting on team performance, value delivery, and KPIs.

Skills

Agile delivery

Cross-functional leadership

Stakeholder management

Coaching skills

Time management

Analytical thinking

Education

College degree

Tools

Microsoft Office

Job description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Agile Process Specialist facilitates cross‑functional Agile pods across Product Management, UI/UX Design, Business Analysis, and Software Development to ensure clear requirements, predictable delivery, and smooth releases. This role supports effective collaboration, surfaces risks early, maintains alignment across teams, and promotes pragmatic Agile and Lean practices tailored to context rather than rigid frameworks.

The Agile Process Specialist coaches pods and Product Owners, facilitates Agile ceremonies, and is accountable for continuously improving pod effectiveness and delivery outcomes.

What You Will Do

• Facilitate planning, prioritization, requirement discussions, and release readiness activities
• Ensure requirements are clear, well‑understood, testable, and ready for development
• Maintain insight into work in progress, priorities, dependencies, and risks
• Communicate release timelines, updates, and expectations to internal and external partners
• Enable Agile and Lean approach adoption through coaching and continuous improvement
• Identify, track, and help resolve risks, blockers, and dependencies
• Partner with Product, Design, BA, and Development teams to maintain high‑quality documentation and alignment
• Improve delivery practices, workflows, meeting efficiency, and decision tracking
• Support reporting on team performance, value delivery, and key performance indicators

The Expertise You Bring

• 5+ years total experience, including 3+ years in Agile delivery roles (Scrum Master, Agile Coach, Delivery Lead)
• Experience working across Product Management, UI/UX Design, Business Analysis, and Development
• Strong coaching and leadership skills with a team‑first mindset
• Strong understanding of Agile values and delivery practices applied pragmatically
• Experience with modern software delivery workflows
• Supports multiple teams, builds strong cross‑divisional relationships, and communicates effectively with both technical and non‑technical stakeholders
• Highly organized with strong prioritization, analytical, problem‑solving, and time management skills
• Proactively identifies risks, drives team alignment, and adapts well to change and continuous improvement
• Proficient in Microsoft Office (Word, PowerPoint, Outlook)

Nice to Have

• Experience defining or tailoring Agile frameworks
• Background in Accounting, Financial Services, Business Management, Engineering, or Computer Science

Education

• College degree (3‑year program) or equivalent work experience

Certifications (Nice to Have)

• Scrum Master certifications

Current work authorization for Canada is required for all openings.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $85,000 to $107,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top‑up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
• We care a lot about fostering a compassionate, people‑centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.