Senior Sales Support Associate

CSS White Cap Supply Canada Inc; Vaughan; On-site; CAD 48,000 - 59,000; Full time

Job summary

White Cap Canada seeks a client-focused specialist to maintain direct client contact and manage relationships with national accounts. You will support National Account Managers and customers across pricing, orders, and service delivery.

The role emphasizes coordinating sales processes, resolving supply chain issues, expediting orders, and providing KPI updates to leadership. Occasional travel and a team-oriented, customer-focused environment are expected.

Qualifications

• 5–7 years of related experience.
• Technical certification or associate degree may be required.

Responsibilities

• Maintains direct client contact and relationship management responsibilities.
• Supports National Account Managers and customers.
• Works with internal sales teams to expand services.
• Provides pricing using the pricing matrix and resources.
• Resolves issues related to supply chain, pricing, website access, and orders.
• Drives service level and revenue improvements for assigned customers.
• Facilitates sales process through project management and order tracking.
• Provides KPI updates to National Account Managers and leadership.

Skills

Relation management

Customer service

Pricing

Order processing

Sales support

Project coordination

Communication

Problem solving

Education

Technical certification or associate degree

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Maintains direct client contact and relationship management responsibilities. Responsible for providing support to National Account Managers and customers.

Major Tasks, Responsibilities, and Key Accountabilities

• Works with internal customers and a variety of sales teams to facilitate the expansion of the Company's services.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
• Proactively identifies and drives service level and revenue generating improvements for assigned customers.
• Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.
• Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).
• Provides KPI updates to National Account Managers and Leadership.
• Shares sales leads with Program Managers.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$53,200.00 White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.