Inside Sales Representative I

CSS White Cap Supply Canada Inc; Abbotsford; On-site; CAD 40,000 - 48,000; Full time

Job summary

White Cap is seeking a sales-support professional to drive new opportunities and upsell opportunities via phone, email and other channels. You will handle customer orders, quotations and product information to support sales and gross margin targets.

The role emphasizes accurate order entry, timely responses, and ongoing product knowledge growth. Daily tasks include pricing, project support and cross-functional coordination to meet company service goals.

Qualifications

• Minimum 2–5 years of sales experience preferred.
• HS Diploma or GED required, higher education preferred.
• Experience with inventory sales is a plus.
• Strong customer service and communication skills.

Responsibilities

• Facilitate the sales process to generate new opportunities or upsell via phone, email, or other communication.
• Oversee responses to customer orders and quotations for all levels of accounts.
• Provide product information, order entry and follow-up support to support sales goals.
• Input sales orders accurately and timely into the computer system.
• Prospect for new sales opportunities via outbound calling and emailing.
• Provide pricing guidance using the pricing matrix and internal resources.

Skills

Sales experience

Customer service

Education

HS Diploma or GED

Bachelor/Associate degree preferred

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.

Major Tasks, Responsibilities and Key Accountabilities

• Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
• Inputs sales orders into the computer system in an accurate and timely manner.
• Provide customer requested information in a timely manner.
• Continuously improve sales and product knowledge by active involvement in both inside and outside training.
• Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
• Performs estimating, take-off, and proposal duties as necessary.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typical requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• 1 to 5 years sales experience.
• Experience with inventory sales preferred.
• Bachelor or Associate’s degree preferred

Diversity and Inclusion

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

Minimum Pay $44,000.00

Company Overview

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.