Senior Sales Support Associate

Whitecap; Vaughan; On-site; CAD 48,000 - 59,000; Full time

Job summary

Whitecap is seeking a client-focused specialist in Canada to maintain direct contact with National Account Managers and customers, ensuring accurate pricing and timely order execution. You will collaborate with sales and internal teams to expand services, resolve issues, and drive service level improvements.

With 5–7 years of related experience and applicable certifications, you will manage orders, quotes, and KPI reporting, while supporting revenue generation and customer satisfaction across

Qualifications

• 5-7 years of related experience.
• Technical certification or associate degree may be required.

Responsibilities

• Collaborate with sales teams to expand company services.
• Provide product pricing using pricing matrix and resources.
• Resolve issues for assigned accounts including supply chain, pricing, and orders.
• Identify and drive improvements in service levels and revenue.
• Facilitate sales processes, track orders, and support customers.
• Process customer requests: quotes, orders, returns, and deliveries.
• Provide KPI updates to National Account Managers and leadership.
• Share sales leads with Program Managers.

Skills

Customer relationship management

Pricing

Project management

Supply chain

Customer service

Education

Associate degree

Technical certification

Job description

Job Summary

Maintains direct client contact and relationship management responsibilities. Responsible for providing support to National Account Managers and customers.

Major Tasks, Responsibilities, and Key Accountabilities

• Works with internal customers and a variety of sales teams to facilitate the expansion of the Company’s services.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
• Proactively identifies and drives service level and revenue generating improvements for assigned customers.
• Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.
• Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).
• Provides KPI updates to National Account Managers and Leadership.
• Shares sales leads with Program Managers.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees’ professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$53,200.00