Senior Sales Engineer, Customer Success

Arctic Wolf; Waterloo; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Arctic Wolf is seeking a Senior Sales Engineer for Customer Success to enhance its leading cybersecurity initiatives. This hybrid role requires expertise in technical solutions and customer engagement, and seeks to empower customers by providing valuable insights into Arctic Wolf's offerings. Ideal candidates will have a strong sales engineering background and a commitment to fostering customer success within the ever-evolving cybersecurity landscape.

Benefits

Flexible time off

Equity for all employees

Comprehensive private benefits plan

Qualifications

• 3 years in a customer-facing role, preferably in sales engineering.
• 5 years designing enterprise IT systems.
• Experience with security tools and strategies.

Responsibilities

• Provide technical expertise to educate customers on solutions.
• Document customer environments including security tooling.
• Mentor new hires in technical knowledge and sales processes.

Skills

Technical expertise

Communication

Sales process understanding

Time management

Tools

Salesforce

Office 365

Job description

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At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Sales Engineer, Customer Success to be part of making that happen. This role will be a hybrid position based out of our Kitchener office.

The Customer Success Senior Sales Engineer is responsible for working alongside Customer Success Managers and Security Services to help support, evangelize, design, propose, and review currently deployed and additional Arctic Wolf Solutions to help demonstrate the business value for customers.

Responsibilities

• Provide technical expertise in the form of presentations, demos, and dialog that educates and drives the Arctic Wolf value proposition for cross-sell and upsell to existing customers.
• Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions.
• Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services.
• Effectively demonstrate key differentiators by understanding the competitive landscape.
• Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts.
• Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc
• Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes.
  
  

Required Skills And Experience

• Minimum of 3 years in a customer-facing role, preferably in a sales engineering capacity or consulting role focused on security solutions
• Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired
• In depth knowledge of infrastructure components including; Networking, Identity Management, Cloud Services, Virtualization and OS Windows/Linux/Mac.
• Technical understanding of security tools and strategies. E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc.
• Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers
• Excellent written, verbal, presentation, time management, and attention to detail
• Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools
• Business Application Experience (e.g., Salesforce, M365/Office)
• Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions.
• Experience in modern application deployment technologies including container and cloud based models.
  
  

Preferred Skills And Experience

• CISSP, GCIH, CISA, CISM or other security focused certification(s)
• 3 years supporting, delivering, or designing enterprise IT systems with a security focus
• Demonstrated overachievement consistently in previous sales engineering role(s)
  
  

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All Wolves Receive Compelling Compensation And Benefits Packages, Including

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave
  
  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security

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