Customer Solutions Developer, Sr.

Ticketmaster; Edmonton; Remote; CAD 80,000 - 110,000; Full time

Job summary

Join a leading company in live entertainment as a Senior Engineer. You will work in a fast-paced environment, developing mobile SDKs and collaborating with clients to create innovative solutions. Your expertise in software engineering, particularly in mobile app development, will be crucial as you mentor team members and ensure high-quality software delivery. This remote role offers the chance to contribute to a dynamic team dedicated to connecting fans with live events.

Qualifications

• 5+ years of software engineering experience in Native Android and iOS development.
• Strong understanding of full-stack development and app performance.

Responsibilities

• Develop strong relationships with clients for new products and integrations.
• Participate in architecture and solution design, mentor engineers.
• Ensure timely development and deployment of applications.

Skills

Communication

Agile Development

Performance Tuning

Tools

JIRA

Job description

Location: (Remote) Work from Home - Canada
Work Hours: Preferred Time Zones - EST or CST
Division: Marketplace engineering
Team: Mobile SDKs
Contract Terms: Permanent

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun, and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Our teams are diverse and passionate, helping fans worldwide connect with their favorite artists, teams, and events. Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.

THE JOB

The Sr Engineer is a proactive, self-starting individual with a proven track record of working as part of an engineering team to achieve outstanding results. The candidate thrives in a fast-paced environment and embraces technology to solve business problems in high-volume, high-scalability environments. The team is responsible for translating client requirements into implementation plans, providing consultations, diagrams, and documentation for complex integration cases. Additionally, the team gathers client feedback and translates it into actionable business and technical requirements for the SDK team.

WHAT YOU WILL BE DOING

• Develop strong relationships with clients; partner with them on ideation and execution of new products and integrations.
• Participate in architecture and solution design, mentor engineers, explore frameworks, toolsets, or processes to improve team productivity, and ensure quality software delivery.
• Work closely with product and non-technical staff, engage in coding and code reviews, collaborate with QA on test plans, and oversee software development using Agile methodologies.
• Ensure timely development and deployment of new applications or enhancements to existing applications.
• Ensure projects meet business requirements and goals, fulfill end-user needs, and resolve systems issues as needed.
• Own the development and adherence to architectural, coding, and security standards/governance.
• Contribute to product roadmap development to prioritize features and projects delivering maximum value.
• Research and recommend software products and services to support procurement and development efforts.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5+ years of software engineering experience, mainly in Native Android and iOS development, with a deep understanding of full-stack development, app performance, and architecture.
• Strong communication skills to clearly articulate technical solutions and requirements.
• Extensive experience in mobile app development on iOS and Android platforms.
• Ability to work under pressure efficiently.
• Experience with Agile development methodologies and project management tools like JIRA.

BEHAVIORAL SKILLS

• Ability to meet commitments and multitask in a fast-paced environment.
• Great team player with a positive attitude.
• Ability to manage multiple projects and negotiate with stakeholders regarding deliverables.
• Experience building high-performance services or applications.
• Experience with performance tuning and optimizations at scale is highly valuable.

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people worldwide to live events they love. As the largest ticket marketplace and provider of enterprise tools for live entertainment, we are uniquely positioned to deliver on this vision. We foster an inclusive, passionate, and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment and want to help millions of fans experience it, we want to hear from you.

Our Values

• Reliability: Powering live event experiences dependably.
• Teamwork: Success through collective effort.
• Integrity: Upholding high moral and ethical standards.
• Belonging: Creating an inclusive environment where everyone can thrive.

EQUAL OPPORTUNITIES

We are committed to diversity and inclusion, encouraging applications from all backgrounds. We support an inclusive environment where you can bring your whole self to work and balance your professional and personal life. We provide accommodations for individuals with disabilities during the application process. For assistance, contact [e-mail]. Resumes sent to this email will not be considered.

About the company

Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California, with global operations.