Senior Risk & Controls Leader - Retirement Operations

Manulife group

Southwestern Ontario

Hybrid

CAD 85,000 - 135,000

Full time

14 days+

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Job summary

Manulife Financial Corporation in Waterloo, Ontario, invites applications for a Manager, Risk & Control Governance to lead risk and control activities across Retirement Operations, strengthening the control environment.

You will oversee the Operational Risk Management Framework, including RCSAs, CAPs, and governance reporting, and supervise SOC1 controls programs while partnering with leaders to drive risk-informed decisions.

Qualifications

At least 5+ years in operational risk management, audit, or internal controls.
Experience leading risk professionals and cross-functional teams.
Knowledge of RCSAs, risk events, CAPs, and SOC1 controls.
Strong communication and stakeholder management skills.

Responsibilities

Lead and develop a team responsible for risk and control governance across Retirement Operations.
Oversee execution of the Operational Risk Management Framework, including RCSAs, reportable events, CAPs, and governance reporting.
Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks.
Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery.
Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment.
Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives.
Develop and present risk reporting, trends, and insights to support effective business decision-making.