Senior Retailer Strategy Manager

Kenvue; Vaughan; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation plan

RRSP matching program

Educational Reimbursement Program

Vehicle Purchase Program

Training opportunities

Employee Assistance Program

Employee Referral Program

Fitness discounts

Job summary

Weins Auto Group is seeking an experienced Fixed Operations Manager for Thornhill Toyota in Ontario. This role leads Service and Parts teams, drives efficiency, and partners with Sales and Parts to meet financial, quality, and customer-satisfaction goals.

The successful candidate will coach staff, manage budgets, and maintain strong supplier relationships while upholding health & safety standards and regulatory compliance.

Qualifications

• 3+ years fixed operations leadership in automotive industry.
• Strong operational leadership with transparency, reporting and compliance.
• Proven coaching, mentoring and team-building skills.
• Business management experience and software proficiency (MS Office).
• Knowledge of local, provincial, and federal automotive regs; Ontario driver’s license.

Responsibilities

• Motivate, coach and mentor Service and Parts teams to achieve goals and guest satisfaction.
• Assist and advise on annual budgets for Service and Parts departments.
• Monitor appointments, staffing and shop loading to boost efficiency.
• Review expense structures using financial statements for each department.
• Partner with HR to recruit and screen dealership staff for Parts/Service.
• Maintain relationships with suppliers, vendors, and the manufacturer.
• Maintain training schedules to meet certification requirements.
• Ensure compliance with health & safety requirements.

Skills

Leadership

Budgeting

Recruiting

Vendor relations

Customer satisfaction

Health & safety

MS Office

Team coaching

Communication

Education

Technical college training

Tools

PBS dealer system

Job description

Thornhill Toyota, a division of Weins Canada, is currently seeking an experienced Fixed Operations Manager to join our growing, dynamic automotive group. When you join Thornhill Toyota you become a member of an incredibly talented and diverse group of colleagues. The Fixed Operations Manager position is valued and is highly interconnected with the Sales and Parts department managers, who share an overarching goal of maintaining and improving efficient operations.

Driven by excellence and quality results, our Fixed Operations Manager is accountable for supporting the efficient operations of both Service and Parts departments and the achievement of financial, quality and customer satisfaction goals. Are you ready to lead our team?

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Responsibilities

• Motivate, coach and mentor the Service and Parts teams to achieve goals, targets and objectives while ensuring exceptional guest satisfaction.
• Assist and advise on the annual operating budgets, goals & objectives for both Service and Parts departments
• Monitor appointments, staffing, and shop loading to increase efficiency and productivity
• Review expense structure and allocation based on financial statements and expense budgeting for each department.
• In partnership with our Human Resources team, recruit, interview and screen applications for open positions within the dealership Parts and Service department
• Maintain strong relationship with suppliers, vendors and the manufacturer at all times
• Work with Service and Parts department associates to keep a current training schedule in order to meet the requirements for certification.
• Understand and comply with government and company health & safety requirements.

Qualifications

• 3 years or more Fixed Operations leadership and management experience in the automotive industry
• Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
• Track record of exceptional coaching, mentoring and team-building skills
• Business management experience
• Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
• Previous PBS dealer system experiences an asset
• Prior parts experience is an asset
• Possesses technical training from a technical college, high school co-op program, and/or manufacturers’ training program. A candidate who possesses a qualified “Class A” technician certification is considered a strong asset
• Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
• Must be able to open and close repair work orders
• Excellent communication skills, interpersonal skills, and strong presentation skills
• Valid Ontario Driver’s License with clean driver’s abstract

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

• Assess skills and competencies through simulated training environments.
• Analyze responses to training modules or testing scenarios.
• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at [e-mail].

Successful candidates will be subject to background checks not limited to criminal, credit, educational and or employment verification.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.